Job Description
Duties will include, but are not limited to:
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Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
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Scanning and workflowing incoming correspondence within the clinical system
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Dealing with general enquiries from patients and prioritising the management of these
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Dealing with repeat prescription orders and prescription queries
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Managing your time and workload efficiently
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Assisting with the smooth running of clinics and surgeries
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Providing help and advice to all visitors to the surgery and the building
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Registration of current patients to the Practice
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Process patients change of address and contact details within the clinical system
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Dealing with tasks that clinicians may assign to you in an effective and timely manner
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Covering colleagues shifts in the event of sickness or annual leave
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Effective communication between staff, the practice, patients and other agencies
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Understanding and implementation of the practice protocols and procedures
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Carrying out the daily tasks set for you by the Office Manager
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Attending training and staff meetings as required
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Supporting with other reasonable duties as required
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Follow the practices Infection Prevention & Control policies and protocols
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