Job Description

Deskside Support Engineer – L1

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Location: Toowoomba, Australia Experience: 3+ Years Contract Type: B2B Contract Work Mode: Onsite Employment: Full time

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Job Summary

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We are looking for a Deskside Support Engineer – L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users.

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Key Responsibilities

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Provide L1 support for desktops, laptops, printers, mobile devices, and peripherals .
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Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi-Fi, and VPN issues.
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Perform basic Active Directory support.
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Manage tickets, document resolutions, and meet SLA requirements.
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Support device deployment, asset management, onboarding/offboarding .
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Escalate complex issues to L2/L3 teams.
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Provide skilled and customer-focused end-user support.
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Requirements

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3+ years of relevant Deskside/Desktop/IT Support experience .
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Diploma/Bachelor's in IT, Computer Science, or related field.
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Good knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals .
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Experience with IT ticketing systems.
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Solid troubleshooting and communication skills.
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Must have valid Australian work rights/visa.
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IT certifications such as CompTIA A+, ITIL, or Microsoft are a plus.
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Must be available for a Full-Time B2B contract .
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Pay: $4,000.00 – $4,500.00 per month

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Work Location: In person

📌 Deskside Support Engineerceltic Management Services Toowoomba Regional
🏢 OpenTalent
📍 Toowoomba Regional