14 Sep
|
Schoolbox Pty
|
Victoria
14 Sep
Schoolbox Pty
Victoria
Job Description
Schoolbox Pty is seeking a Level 2 Customer Support Specialist to join our Infrastructure & Support team. You will own the Level 2 queue, troubleshoot complex issues across the Schoolbox platform and partner products, and act as an escalation point for customers and teammates.
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You'll collaborate with Product, DevOps, School Engagement and Customer Success to improve processes, create documentation, and mentor junior staff while delivering exceptional service to schools using our SaaS platform.
📌 Level 2 Saas Customer Support Specialist - Hybrid & Perks (Victoria)
🏢 Schoolbox Pty
📍 Victoria