Job Description
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ServiceNow Platform Owner | ITSM
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Salary: $220,000 - $260,000
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Location: Parramatta & WFH (Flexible Hybrid Model)
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Term: Full time, Permanent
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Tech Stack: ServiceNow ITSM | CM | SIAM
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The Opportunity
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Critical leadership position setting the strategy and taking ownership of ServiceNow outcomes across the enterprise. You'll be reporting into the Head of Technology with a dotted line into the CIO.
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The Role
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Combination of strategic management (60%) with a strong emphasis on stakeholder/vendor management and governance. Technical platform oversight (40%) driving excellence across ITSM, configuration management and SIAM frameworks.
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The Organisation
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This isn't a rigid, siloed corporate environment. You'll join a collaborative and diverse workforce; working out of modern, freshly renovated office space where the work is both interesting and truly rewarding.
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What you'll be doing
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Define and drive the enterprise ServiceNow roadmap, establishing robust governance.




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Provide strategic direction to the existing ServiceNow delivery team to mature platform capability.
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Balance strategic management with technical oversight to optimize platform health, integrations and service performance.
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Manage key supplier relationships, oversee contract SLAs, and align cross-functional executive stakeholders.
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Essential Experience
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ServiceNow platform ownership in an enterprise organisation.
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Strong ITSM module implementation experience with technical knowledge of CM & SIAM.
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Strong experience on the governance side.
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The Impact
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Our client is widely recognised for offering tangible growth opportunities and actively adopting modern technology stacks. If you're looking for a stable, rewarding environment coupled with true platform ownership influencing strategy, this is it!

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