Job Description
Ready to turn complex recoveries into commercial wins? Step into a fast-paced environment where your sharp negotiation skills and commercial acumen directly impact the bottom line. Joining our close-knit, high-performing team means stepping into an inclusive, supportive culture where your strategic thinking is backed, your wins are celebrated, and your career momentum never stalls.
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WHO IS LUMI?
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We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & versatile funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since **** and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.
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WORKING AT LUMI
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We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' **** Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the **** Deloitte Technology Fast 50 Australia. We are also WeMoney's Small Business Lender of the Year – two years running.
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We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
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Egos at the door
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We own. We don't judge. We don't blame. We are open. We are in this together.
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See the customer
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We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
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Think lean
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We make things simple. We are resourceful. We understand the problem. We think ahead.
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Learn to grow
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We are curious. We challenge. We try. We fail forward. We learn. We try again.
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Job Description
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THE ROLE
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Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails & SMS
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Skip tracing & utilising skip tools to locate customers
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Liaising with our internal & external legal earn to manage the legal collections process
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Liaising with our third-party field call service to proactively seek outcome on accounts
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Complete ad hoc tasks as required
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Qualifications
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Solid experience in a similar role
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Commercial collections preferred
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Demonstrated initiative, drive, enthusiasm, and a team player
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Excellent organisational and time management skills
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High attention to detail
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Ability to work well with other people and build good relationships
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Additional Information
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BENEFITS & PERKS
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Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
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Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events,
breastfeeding/expressing
space
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Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
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Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
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Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons

📌 Loss Recovery Collections Officer (New South Wales)
🏢 Lumi
📍 New South Wales