Job Description:
Australian Citizens residing in Australia only respond.
Must be able to obtain Negative Vetting Level 1.
Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or ServiceNow.
Solid programming skills in languages such as Python, Java and Groovy.
Experience with AWS or other cloud services.
Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.
Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
Solid problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
Desirable criteria
ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).




Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.
Knowledge of infrastructure-as-code tools (Terraform, CloudFormation).
Previous experience in a similar role within a large enterprise setting.
Required Skills:
IT Service Management
CI/CD
Zendesk
Pipelines
ServiceNow
ITIL
Bitbucket
Gitlab
AWS
DevOps
Communication Skills
Programming
JIRA
Java
Python
Communication
Management

📌 Senior Esm Devops Engineer Melbourne (Australia)
🏢 Softtest pays pty
📍 Australia