Job Description
Full-time Permanent Associate
n
Posted 11 Sep ****
n
Description
n
Ready to take the next step in your IT career?
n
At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
n
Who We Are
n
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
n
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
n
The Role
n
As aService Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney,offering plenty of variety and client interaction.
n
You will:
n
n
Provide high-quality IT support and exceptional customer service
n
Troubleshoot and resolve client issues across a range of technologies
n
Manage service requests and incidents through Salesforce
n
Maintain accurate ticket notes, timesheets, and documentation
n
Apply security best practices across implementations
n
Work collaboratively with colleagues to deliver seamless service
n
n
About You
n
You'll thrive in this role if you have:
n
n
Previous MSP or internal IT experience
n




Strong customer service and client-facing skills
n
n
A solid background in:
n
n
Workstation trouble shooting
n
Active Directory and Microsoft 365 support
n
Backup and recovery processes
n
Remote monitoring and management toolsServers, switches, routers, firewalls, and storage
n
Azure and VOIP solutions
n
n
And personally, you'll bring:
n
n
A desire to keep learning and stay across new technologies
n
A friendly, positive approach to client service
n
The ability to work in a rapid-paced environment while staying organised
n
n
What We Offer:
n
n
Competitive salary: based on skills and experience
n
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
n
Birthday leave: celebrate your day, on us
n
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
n
Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
n
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
n
n
Why Join efex?
n
This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest-growing MSPs. You'll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.
n
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

📌 Service Desk Analyst (New South Wales)
🏢 Rgit Australia
📍 New South Wales