Across Home Health, we're transforming the way we work in local communities to improve health and care outcomes. As the
Health Concierge Team Leader - Clinical
, you'll play a pivotal role in shaping how we deliver personalised and integrated care. Leading a virtual team, you'll ensure efficient triaging, scheduling, and workforce planning to enhance the delivery of high-quality allied health and nursing services.
This is a
permanent full-time
, hybrid role based in Western Australia, with flexibility to work from home while maintaining the ability to attend our
Delhi Street, West Perth office
as required.
Our Opportunity to You
This is a unique prospect to drive meaningful change and deliver exceptional outcomes. As a key leader within our Health Concierge Clinical Team, you will:
Lead a team delivering best-practice clinical referral assessments and scheduling
Optimise workforce planning for a seamless care experience
Drive efficiencies in service delivery while maintaining quality care
Be part of an innovative, supportive, and forward-thinking healthcare organization
Flexibility for Work-Life Balance
Additional yearly paid Well-Being, Community and Deep Listening leave days
Fitness Passport Discounts
Buy up to 2 Extra Weeks Leave
Employee Discounts on Banking, Health, Insurances
Novated Leasing for a New Car
The Day to Day
In this dynamic role, you will:
Oversee customer intake,



triaging, and clinical referral assessment
Manage workforce scheduling and operational rostering to maximize efficiency
Ensure the right resource meets the right need at the right time
Provide leadership in referral management, insourcing/outsourcing decisions, and team performance
Leverage data-driven insights to optimise care delivery and workforce utilization
About You
We're looking for a clinical and operational expert with strong business acumen and a passion for improving care outcomes. You'll thrive in this role if you:
Hold tertiary qualifications in allied health or nursing with
current AHPRA registration
Have significant experience in clinical operations and workforce management
Are data-focused, process-driven, and always seeking efficiency gains
Possess strong leadership skills to inspire and guide a high-performing team
Understand how to balance customer needs with optimizing service delivery
Join us in creating a distinctive, integrated healthcare experience.
Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click
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📌 Health Concierge Team Leader - Clinical (Western Australia)
🏢 Australian Unity
📍 Western Australia