Optus is seeking an Operations Lead - Collections BPO to drive collections operations with offshore partners and strengthen service delivery. You will collaborate with internal stakeholders and vendor leadership to optimise workforce, lead change initiatives, and push for continuous improvement across the function.
The role focuses on coordinating activities, managing vendor performance, and resolving workflow issues to deliver solid outcomes for customers and the business.
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📌 Collections Operations Lead — Global Vendor Partnerships (Melbourne)
🏢 Optus
📍 Melbourne
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