Job Description
Guest Support Officer (GSO) - Safer Gambling
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Guest Support Officers are the frontline of safer gambling guest support, delivering proactive and meaningful interactions across the gaming floor.
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As a Guest Support Officer, you will play a key role in promoting safer gambling practices by engaging directly with guests, conducting warm check-ins, and supporting adherence to time-based play requirements. This is a highly interactive, floor-based role requiring robust communication skills and confidence in approaching guests.
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Reporting to the Guest Support Managers and Safer Gambling Duty Managers, you will:
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Engage with guests to encourage responsible play and break-taking behaviours
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Monitor and support compliance with time play limits and interventions
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Provide empathetic, non-judgemental support to guests displaying signs of gambling-related harm
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Deliver consistent and professional on-floor interactions aligned to safer gambling procedures
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Refer guests seeking exclusion or additional support to Guest Support Managers
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Guide guests toward external support services, including gambling counselling.
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Work collaboratively with internal teams to enhance awareness and safer gambling outcomes
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This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.
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Why You'll Love It Here:
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Immediate start
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Free buffet meal every shift
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Smart business attire
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Discounted city parking
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Up to 30% off dining & accommodation at The Star Brisbane Venues
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Career growth through The Star Academy
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24/7 rostered shifts available - predominantly night and weekend work
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What We're Looking For:
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Experience in guest relations, support services, social work, security or education
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Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
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Ability to demonstrate problem solving skills and show innovative thinking
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Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
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Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety
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About The Star Brisbane
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The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.
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We're all about inclusion.
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At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a **** Platinum Employer by the Australian Workplace Equality Index.

📌 Guest Support Officer | The Star Brisbane (Queensland)
🏢 The Star Entertainment Group
📍 Queensland