Job Description
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Contract toDecember****
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Canterburylocation
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$65per hour
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Join
alargeanddiverseorganisation
delivering critical technology services to support business operations and community outcomes.
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You willbe responsible forproviding Level 2 support, complex troubleshooting, system analysis, and ongoing maintenance of enterprise applications.
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This will see you involved in:
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Investigate, diagnose, and resolve complex application issues
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Provide escalation support and root cause analysis for enterprise systems.
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Manage and prioritise service desk tickets, incidents
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Monitor system performance to ensure that all software applications are functioning well
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Document technical
issues,resolutionsand
system performance
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Weekly reviews on project status
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To be considered for this role we are eager to speak with candidateswith:
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Experiencesupporting
andmaintainingtwo or more enterprise applications, including ERP, EDRMS
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Strong experience with Microsoft 365, Windows *****, Active Directory, Citrix, cloud technologies, and related ICT systems.
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Proven experience in ICT support and delivering excellent customer service.
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IT project experience
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Mix of corporate and government experience
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Sound understanding of project financials
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Understandingofchange
management activities
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Robust analytical and problem-solving skills with the ability to manage multiple requests and meet service level agreements (SLAs).
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📌 Senior Application Support Analyst (New South Wales)
🏢 Ignite
📍 New South Wales