Job Description
Business Intelligence and Reporting Officer
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Posted: 11/09/2026
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Closing Date: 11/10/2026
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Job Type: Permanent - Full Time
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Location: Unley
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Job Category: Other
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Turn data into insight. Help us make better decisions.
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At Kudos Services, we're looking for a Business Intelligence & Reporting Officer who enjoys working with data, solving problems and making information easier to understand.
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Your work will help leaders across Kudos understand what's happening, identify trends and make informed decisions through accurate and meaningful reporting.
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Kudos exists to ensure every child, individual and family has the support, skills and opportunities to achieve their goals and aspirations.
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We're proudly Australian-first and employee-led. As a mutual, our employees are also members, with voting rights and an active voice in our governance and decision-making.
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Our values of Knowledge, Camaraderie, Enterprising Spirit and Heart shape how we work - and this role brings them to life through curiosity, collaboration and finding better ways of doing things.
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Job Description
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About the role
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Good decisions start with good information.
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As our Business Intelligence & Reporting Officer, you'll help strengthen how Kudos uses data across areas including workforce, service delivery, customer experience, finance, quality, risk and growth.
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You'll bring information together from multiple systems and turn it into transparent, reliable reporting that leaders can use.
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From cleansing and reconciling data to investigating discrepancies, improving reports and identifying trends, you'll play an important role in helping Kudos understand what the data is telling us.
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What you'll do
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Extract, cleanse, validate and reconcile data from multiple systems.
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Prepare accurate monthly, periodic and ad hoc reporting.
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Develop and maintain Excel,



Power Query and reusable reporting tools.
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Create clear tables, charts, KPI summaries and commentary.
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Support Executive and Board reporting.
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Investigate data gaps, inconsistencies and unusual results.
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Maintain reporting documentation, KPI registers and data standards.
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Provide analysis to support workforce, service delivery, customer experience, quality, risk and finance.
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Identify opportunities to improve the accuracy and efficiency of reporting.
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Work with leaders and system owners to understand data and reporting needs.
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Desired Skills and Experience
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What you'll bring
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You'll be someone who is curious about data, enjoys solving problems and has a strong eye for detail.
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Experience in data, business intelligence, organisational or performance reporting.
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Strong Excel skills and experience with Power Query or similar tools.
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Strong data quality, analysis and reconciliation skills.
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The ability to turn data into clear and easy-to-understand reporting.
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Strong communication skills and the ability to explain information in plain English.
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The confidence to work semi-autonomously and manage competing priorities.
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An understanding of privacy and appropriate handling of sensitive information.
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Desirable, but not essential: experience with Power BI, ELMO, Splose, LOGIQC, Xero or SharePoint, and/or experience in disability, health, community services, government or not-for-profit.
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Why this role?
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This is an opportunity to help shape how Kudos uses data - while gaining exposure to different areas of the organisation and seeing how they connect.
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If you enjoy finding the story in the data, asking questions when something doesn't look right and making information clearer for others, we'd love to hear from you.
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The successful applicant will be required to maintain a current Working with Children Check and NDIS Worker Screening Check.
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Ready to make an impact?

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