Diversified is a global leader in audio visual, broadcast, and digital experience integration, delivering iconic spaces worldwide.
We serve enterprises, media organisations, and public-sector agencies by designing, building, and operating environments where content, communication, and experience converge—from corporate campuses and smart workplaces to sports venues, retail networks, and broadcast operations.
Learn more by visiting /
About the Role
The key focus to this role is to provide a high level of service support to our clients.
You will be working with our existing Field Service Support team of technicians and demonstrate a combination of technical knowledge, reporting, and client relationship skills as the position is responsible for the efficient running of day-to-day audio-visual operations.
The close-knit nature of our office means the Lead Service Technician will need to be comfortable undertaking a wide variety of tasks.
Responsibilities
Provide technical guidance to the field technicians in providing solutions for customers
Act as the primary technical escalation point for field technicians
Assist the Field Service Manager in coordinating and delivering our service offerings to customers
Demonstrate leadership by promoting high technical standards, professionalism and customer service




Provide documentation and technical support for technicians on site
Escalation of high priority customer faults with internal staff or suppliers
Provide technical liaison with clients regarding recommended system modifications and upgrades
Identify opportunities to improve service processes, documentation and troubleshooting procedures
Provide coaching, mentoring and ongoing development of junior staff
Demonstrate commitment to our customers by solving complex and technically challenging faults
About you
3+ years' experience as a service technician or equivalent industry experience in a technician role
Advanced knowledge in video conferencing and control systems
Strong knowledge in video conferencing AV systems - Crestron, Extron, AMX, Polycom, Kramer and other AV systems
Solid experience in fault finding, audio-visual schematics and digital sound processors
IT and NW TCP/IP knowledge
Ability to provide technical guidance to service technicians in providing solutions for customers
Demonstrate leadership to the wider service team in fulfilling customer requirements
Strong communication skills, both written and verbal
Robust attention to detail with your ability to prioritise and meet deadlines
Australian citizenship and owns and has access to a personal vehicle
#J-*****-Ljbffr

📌 Lead Service Technician (Melbourne)
🏢 Diversified
📍 Melbourne