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TCSA Salaried Award, Genscale 10 annual package $83,793 (includes base salary $73,930 + 11% superannuation)
Taronga Conservation Society Australia is seeking a motivated
Student Support Officer
who will provide quality course administration and student management to students undertaking the ACM***** Cert II in Animal Care course at Taronga Zoo Sydney.
About the Role...
The
Student Support Officer
for Certificate II in Animal Care students in Sydney, is responsible for student management and course administration.
The position is also responsible for contributing to the continuous improvement and quality processes of the Taronga Training Institute (TTI) - RTO Code *****, whilst supporting the strategic objectives of Taronga and TTI.
The Student Support Officer reports to the TTI Manager within the Taronga Zoo Tertiary Education team.
Assist with the development and coordination of the TTI delivery timetable including training schedules and student practical placement roster which requires ongoing communication with divisions and supervising keepers.
Provide support to students including being available for student enquiries, managing absences, opening up assessments and managing extension requests, correspondence about course/assessment dates and routine updates.
Track student progress as well as encourage and motivate students throughout their studies.
Provide support to trainers and assessors including providing administration assistance, setting up classrooms, advising trainers of any student concerns.
Assist with the coordination of the student application and enrolment process, including reviewing applications, interviewing prospective students for the beginning-year and mid-year intakes, organising and running Orientation days.




Work with the Compliance and Administration team members to ensure student data is up to date on the Student Management System (aXcelerate) and Learning Management System (Cloud Assess) and all course requirements are completed as studies progress.
Undertake the full range of student support services, including records management, routine correspondence, meeting and event support, and creating, compiling and distributing documents to assist with the efficient operation of TTI in accordance with compliance requirements.
Respond to student enquiries and elevate as necessary to ensure queries are responded to in a timely manner in line with Taronga's Customer Service Charter.
Provide support to the TTI team and undertake special projects as required.
Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic plan.
About You...
We are looking for candidates that:
Have demonstrated experience in administrative support.
Have demonstrated computer skills with proficiency in Microsoft Office suite.
Provide a paid NSW Working with Children Check prior to starting in role.
Our employees enjoy generous employment conditions including some of the following:
Complimentary family and friends passes for both Taronga's Zoos in Dubbo and Mosman
A wide range of discounts on our award winning accommodation
Discounted food and beverage purchases across the site
Discounted Fitness Passport
+ more!
Taronga is an equal prospect employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
Applications Close: 11:59pm
Monday 21 September ****
#J-*****-Ljbffr

📌 Tti Support Officer (Sydney)
🏢 Taronga.org.au
📍 Sydney