Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Observability Architect based in Australia.
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This is a senior technical and customer-facing role focused on helping strategic customers build and mature modern observability practices.
n You will act as a trusted technical advisor, guiding organizations through complex observability architectures, implementations, and adoption journeys.
n Working closely with engineers, SREs, architects, and technical leaders, you will connect platform capabilities with critical business and operational outcomes.
n You will own the technical side of the customer lifecycle, from discovery and onboarding through enablement, optimization, and long-term success.
n The role combines hands‐on troubleshooting, architecture guidance, technical workshops, roadmap development, and strategic stakeholder engagement.
n You will also bring customer insights back to internal Product and Engineering teams, influencing future capabilities and priorities.
n This opportunity is ideal for an observability expert who enjoys solving complex technical challenges while working directly with customers in a global, remote‐first environment.
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Accountabilities
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Serve as the primary technical point of contact for a portfolio of customers, developing trusted relationships with engineers, SREs, architects, and technical decision-makers.
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Design and guide customer observability maturity journeys, helping organizations establish scalable practices and progressively improve their monitoring, reliability, and operational visibility.
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Architect complex observability solutions across modern infrastructure and application environments, ensuring technology is effectively integrated into mission‐critical systems.
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Provide expert‐level technical guidance, troubleshooting, workarounds, and root cause analysis to resolve issues and address challenges affecting customer satisfaction, adoption, and retention.
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Conduct regular technical reviews, health checks, and customer assessments to evaluate platform usage, identify risks, and uncover opportunities for improvement.
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Advise customers on best practices and strategies for maximizing the value of their observability solutions and achieving measurable business outcomes.
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Collaborate with customers to develop and execute technical roadmaps, aligning platform adoption with their evolving infrastructure, application, and business priorities.
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Identify opportunities to optimize customer environments, improve cost efficiency, expand platform usage, and adopt new products and capabilities.
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Work alongside Engagement Managers,



Onboarding Solutions Architects, account teams, and other internal stakeholders to own the technical aspects of the customer lifecycle.
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Conduct customer training sessions, workshops, technical reviews, and enablement activities to increase confidence, adoption, and effective product usage.
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Develop clear technical documentation, guides, tutorials, reports, and other materials that help customers operate and scale their observability environments successfully.
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Prepare and present customer metrics, achievements, ROI, satisfaction indicators, upcoming needs, and areas of focus during regular business and technical reviews.
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Act as the voice of the customer internally by communicating technical requirements, product feedback, feature requests, and adoption challenges to Product Management and Engineering teams.
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Requirements
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Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent practical experience.
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At least 5 years of experience in a technical support, Technical Account Management, consulting, Sales Engineering, Professional Services, or similar technology-focused role.
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Strong hands‐on experience deploying and operating Kubernetes in production or complex enterprise environments.
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Demonstrated expertise in observability, with knowledge of modern monitoring, logging, metrics, tracing, and reliability practices; experience with Grafana, Prometheus, and Loki is highly desirable.
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Experience designing or guiding observability architectures and helping customers progress through different levels of observability maturity.
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Proven ability to manage multiple enterprise customers, technical projects, priorities, and workstreams simultaneously while maintaining a high level of customer focus.
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Strong troubleshooting, analytical, systems‐thinking, and problem‐solving skills, with the ability to translate complex technical challenges into practical solutions.
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Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to both technical and business audiences.
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Experience with relevant enterprise tools and technologies, such as CRM platforms, ticketing systems, programming or scripting languages, and cloud or infrastructure technologies.
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Strong customer‐facing and relationship‐building capabilities, with the confidence to influence technical decisions and communicate the value and business impact of proposed solutions.
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A proactive, creative, and technically curious mindset, with a genuine passion for solving difficult customer problems and continuously developing technical expertise.
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Ability to work effectively with globally distributed, remote‐first teams and customers.
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Located in Melbourne or Sydney.
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Willingness and ability to travel as required to meet customers, with travel of up to 25%.
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Additional experience in technical sales, Technical Account Management, Professional Services, or post‐sales technical roles—particularly involving open‐source technologies or observability is highly valued.
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Experience connecting product adoption with measurable customer value, including ROI, and proactively addressing adoption challenges is a strong plus.
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Benefits
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100% remote work within Australia, with a remote‐first global working environment.
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Opportunity to work with sophisticated customers on complex observability, infrastructure, reliability, and cloud challenges.
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High‐impact technical ownership across the customer lifecycle, from discovery and onboarding through maturity, optimization, and expansion.
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Direct exposure to modern observability technologies, Kubernetes, cloud infrastructure, and large‐scale technical environments.
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Opportunity to influence product development by bringing customer requirements and technical feedback directly to Product and Engineering teams.
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Strong autonomy and trust within a globally distributed organization.
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Career development opportunities and defined pathways for professional growth.
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Transparent communication, collaborative teams, and an workplace designed around low‐ego, outcome‐focused work.
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Global annual leave policy providing 30 days per year, with 3 days reserved for company‐wide shutdown periods, subject to local legislation.
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In‐person onboarding designed to help new employees build relationships and understand the organization's ways of working.
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Wellness resources and a strong focus on sustainable work‐life balance.
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OTE compensation range of $207,000-$256,000, with actual compensation dependent on level, experience, skills, and market.
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Restricted Stock Units (RSUs) included as part of the overall compensation package, providing employees with ownership aligned to organizational success.
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Compensation ranges and perks may vary by location and will be discussed with the recruiter based on the applicable Australian market.
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📌 Senior Observability Architect (Victoria)
🏢 Jobgether
📍 Victoria