Job Description
As a Case Manager, you'll manage customer enquiries and cases from initial contact through to resolution.
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Acting as the primary point of contact, you'll assess individual circumstances, coordinate stakeholders and identify practical solutions while ensuring a high-quality customer experience.
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Key Responsibilities
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Manage a portfolio of customer enquiries and cases
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Investigate circumstances and assess outcomes
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Build trusted relationships with customers and stakeholders
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Resolve complex issues and identify solutions
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Handle sensitive conversations with professionalism and empathy
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Collaborate with internal teams to drive outcomes
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Maintain accurate records and documentation
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Prioritise competing demands in a fast-paced environment
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Take ownership of cases through to resolution
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Contribute to process and customer experience improvements
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The Successful Applicant
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You thrive on solving problems, building relationships and finding solutions in complex situations.
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Backgrounds We'd Love to See
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Insurance Claims
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Case Management
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Customer Service
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Complaints Resolution
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Contact Centre or High-Volume Service Environments
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You'll Bring
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Experience managing cases, claims, enquiries or customer portfolios
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Strong problem-solving and decision-making skills
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Excellent communication and stakeholder management abilities
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Confidence handling complex or sensitive discussions
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Robust organisational skills and attention to detail
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Ability to manage competing priorities
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A proactive, customer-focused approach
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Confidence using and learning new technology
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Full Australian working rights
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Our client is a rapidly growing organisation investing heavily in its people, technology and future growth.
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Due to continued expansion, they are seeking motivated Case Managers to join a high-performing team. You'll manage your own portfolio, navigate complex situations and play a key role in delivering positive customer outcomes.
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What's on Offer
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$84,000 package inclusive of superannuation
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Annual bonus of up to $5,000
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Comprehensive training
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Clear career progression pathways
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Exposure to innovative technology, AI and automation
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Modern Brisbane offices
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Monday to Friday hours, no weekends
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Supportive leadership and ongoing development
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Employee wellbeing initiatives If you're looking for a career where you can solve problems, take ownership and make a genuine impact, we'd love to hear from you.
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📌 Case Manager (Queensland)
🏢 Michael Page
📍 Queensland