Northeast Tractors & Machinery is looking for a customer-focused Service Advisor to join our growing team.
If you enjoy building solid customer relationships, coordinating service operations and delivering outstanding customer experiences, we'd love to hear from you.
About The Role
At Northeast Tractors & Machinery, we are committed to providing our customers with the best possible service experience.
We are looking for a Service Advisor to join our Service team and be the key point of contact for customers throughout their service or repair journey.
As a Service Advisor, your primary focus will be assisting customers with bookings, maintaining clear communication throughout the service or repair process, coordinating with the workshop team, invoicing and vehicle or machinery collection.
Key Responsibilities
Managing customer bookings and ensuring the calendar is kept up to date
Customer check-in and service reception
Keeping communication open between customers and the service team
Assisting the service team with all customer-facing aspects of the department
Answering phones and responding to emails
Providing updates to customers throughout the service or repair process
Assisting with invoicing and customer collections
General administration duties
About You
Previous customer service experience
Experience in a service, automotive, machinery or similar environment is desirable
Ability to communicate clearly and professionally with customers
Intermediate computer skills and DMS experience
Outstanding communication and interpersonal skills
Excellent organisation and time management skills
Strong attention to detail




Current Driver's Licence
Why Join Us?
Join a growing and supportive team at Northeast Tractors & Machinery
Enjoy a wide-ranging role with plenty of opportunity to make a difference
Great opportunity to grow your career and develop your skills
About Us
Established in ****, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.
We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions.
Our group of companies include Light and Heavy vehicle dealerships, an Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.
We are a high-performance business.
Our success is built on hard work and skilfulness.
We employ the best, and we invest in our people to make sure their knowledge is second-to-none.
We go the extra mile, and we will always deliver.
Ready to make the move
Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical and random drug and alcohol testing throughout employment.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions.
Northeast Auto Group is committed to creating an inclusive work environment for all employees.
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📌 Service Advisor (Adelaide)
🏢 Northeast Auto Group
📍 Adelaide