Salary range of $180K - $200K plus Super (Neg)
Finance Industry
Work for a long‐established and growing national finance organisation that handles secured and unsecured lending.
Hands‐on leadership role suited to a decisive Manager who moves confidently between daily detail and strategic thinking, while embracing AI, automation and new technologies to lift performance.
Ideal for a leader who thrives close to the action and enjoys being directly involved in real operational activity.
You'll influence culture, uplift capability and strengthen performance.
The Role:
Working closely with the Managing Director and team leaders you will connect people, performance and day‐to‐day delivery.
Your focus will be understanding results, identifying what is and isn't working, coaching leaders, resolving issues quickly and ensuring commitments turn into action.
You will lead operational delivery, service quality, people capability and continuous improvement across the organisation.
Key Responsibilities:
Lead operational performance, service levels, quality and client outcomes
Coach and develop leaders to lift capability, consistency and accountability
Build strong relationships across the business and ensure teams work together towards shared goals
Review individual, team and business results to identify trends, gaps and opportunities
Spend time with frontline teams—listening to calls, observing workflows and providing practical coaching,



improve workflows and lift productivity
Establish clear expectations & follow up on commitments
Lead recruitment, onboarding, development and retention
Manage performance, conduct and workplace matters fairly and confidently
Support workforce planning and organisational structure as the business grows
Champion continuous improvement, automation and AI‐enabled change
Help embed automation, AI and new technologies across the business.
Contribute operational insight to strategy, transformation and future operating models
About You:
You're a confident, engaging leader who communicates with clarity and handles direct conversations with ease.
Own operational performance, service levels, quality and client outcomes
Demonstrated success coaching leaders and frontline employees to improve performance
Confidence to make sound commercial and people decisions independently
Strong analytical skills and willingness to investigate the detail behind results
Resolve issues and escalations quickly and confidently
Use data and insights to drive decisions and improvement
Experience with process improvement, automation and AI‐enabled change
A practical, hands‐on approach—you're as comfortable reviewing a customer call or workflow as you are discussing broader business priorities
Resilience, adaptability and good judgement in a quick‐moving, growing business
Police Check required
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📌 Head Of Operations (Gold Coast)
🏢 KBH Solutions
📍 Gold Coast