Job Description
Exigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions in three significant verticals: Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.
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Exigo Tech is currently looking for Service Desk Engineer Level 1
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Join a Growing Managed Services Team
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Are you passionate about technology, love solving problems, and enjoy helping people? We are looking for an enthusiastic Service Desk Engineer (Level 1) to join our Managed Services team supporting a diverse portfolio of business customers across Australia.
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This is an excellent opportunity for someone who has a solid foundation in Microsoft technologies and end-user support, and who is eager to expand their skills across cloud, networking, cybersecurity, and infrastructure technologies.
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You'll work alongside experienced engineers in a fast-paced Managed Services Provider (MSP) environment, gaining exposure to a broad range of technologies while delivering exceptional customer service. The role includes first-line support responsibilities and opportunities to develop toward Level 2 and Level 3 engineering pathways. The role aligns with first-line support responsibilities, ticket management, customer communication, and escalation practices described in Exigo Tech's existing Service Desk Engineer position description.
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Responsibilities:
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Providing Level 1 technical support via phone, email, remote support, and onsite visits when required.
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Troubleshooting Microsoft 365-related issues including Outlook, Teams, Exchange Online, SharePoint Online, and OneDrive.
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Supporting Windows 10 and Windows 11 devices.
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Managing user accounts, passwords, MFA, and access permissions.
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Diagnosing and resolving hardware, software, printer, and peripheral issues.
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Monitoring alerts and proactively responding to system notifications.
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Creating, updating, and managing support tickets while maintaining SLA commitments.
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Escalating complex incidents to senior engineers when appropriate.
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Maintaining accurate documentation and knowledge base articles.
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Assisting with onboarding and offboarding activities.
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Supporting mobile devices and endpoint management platforms.
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Working closely with infrastructure and cloud teams to develop technical capability. These activities complement the support, maintenance, escalation, inventory, customer communication, and documentation responsibilities outlined in the current role description.
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Technical Skills :
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Microsoft Technologies
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Microsoft 365 administration and support
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Exchange Online
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Microsoft Teams
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SharePoint Online
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Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
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User and license administration
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Basic understanding of Microsoft Azure
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Identity and access management concepts
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Cloud infrastructure concepts
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End User Support
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Hardware and software troubleshooting
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Printer and peripheral support
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Mobile device support (iOS and Android)
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Remote support tools and methodologies
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Networking Skills :
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We are particularly interested in candidates who have a strong interest in networking and infrastructure technology.
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You should have a positive understanding of:
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TCP/IP
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DNS and DHCP
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LAN and WAN technologies
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Wi-Fi networking concepts
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VPN connectivity
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Routers, switches, and firewalls
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Basic network security principles
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Hands-on experience with enterprise networking technologies is highly regarded but not essential.
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Functional Skills:
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Enjoys troubleshooting and problem-solving.
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Has excellent communication and customer service skills.
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Takes ownership of issues through to resolution.
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Works well under pressure and can prioritise effectively.
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Is passionate about learning new technologies.
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Has a positive attitude and strong attention to detail.
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Enjoys working collaboratively within a team environment.
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Demonstrates initiative and a willingness to continuously improve. These qualities align closely with the communication, problem-solving, teamwork, learning, customer service, and attention-to-detail attributes identified in the existing Service Desk Engineer role profile.
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Qualifications and Skills:
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Certificate IV in Information Technology or equivalent.
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1+ years of experience in an IT support, Service Desk, or MSP environment.
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Strong Microsoft 365 and Windows support experience.
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Excellent verbal and written communication skills.
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Full Australian work rights.
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Highly Desirable
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Microsoft 365 Fundamentals (MS-900)
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ITIL Foundation
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CompTIA A+
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CompTIA Network+
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Exposure to managed services environments
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Benefits and perks
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Centrally located in Norwest – save hours on your daily commute!
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Exposure to a vast range of new technologies.
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Customised Training and Development Plan.
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Be part of a friendly team with a vast amount of knowledge.
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Be part of a growing and expanding company with plenty of room for career growth.
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📌 Service Desk Engineer Level 1 (New South Wales)
🏢 Exigo Tech
📍 New South Wales