Job Description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
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THE OPPORTUNITY
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As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone's life every day. You will feel outstanding satisfaction knowing that your talent and hard work have a purpose.
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As a Claims Advisor, you will play an integral role within one of our supportive and growing business units, helping to make a positive impact on the lives of injured workers. Your role will consist of managing inbound and outbound calls with external stakeholders, as well as claim administration duties.
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This is a full-time, permanent position commencing on 2 November ****, based in our Tweed Heads office, with work-from-home flexibility.
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Your Responsibilities
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Assist workers and employers throughout the claims process, providing support with the completion of relevant documentation to ensure timely access to services that support return to work and injury recovery.
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Proactively undertake appropriate case management to achieve the optimum outcome of an early and sustainable return to work for workers, while managing reasonable claim costs.
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Ensure allocated work is actioned within appropriate timeframes.
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Manage telephone enquiries in accordance with EML's guidelines and Communication Policy.
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Collaborate with Injury Management Specialists and other subject matter experts to gather information and ensure customers receive expert advice and support.
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Record and maintain accurate and up-to-date records.
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About You
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You will demonstrate a high level of empathy and be passionate about providing great customer service.
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You will be a great listener, demonstrate excellent communication skills and have a solution-focused mindset.
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You will embrace change with confidence and be comfortable working in a multi-system environment, with the ability to manage and overcome challenges.
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With great attention to detail, you will enjoy learning, developing and growing within the business.
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Proficient in the use of Microsoft Office Suite.
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What We Offer
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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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EML provides career opportunities and great employee benefits, including:
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

📌 Claims Advisor (Tweed Heads)
🏢 EML Group
📍 Tweed Heads