We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster.
At First Advantage (Nasdaq: FA), people are at the heart of everything we do.
From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry.
Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries.
With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do
A successful Associate Customer Success Partner (ACSP) provides responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment screening products/solutions for mid-size organizations.
Monitor client account activity, satisfaction levels, and other key indicators for issues and opportunities.
Provide support to newly implemented customers to ensure smooth uptake of services and minimize time to value.
Proactively pursue solutions to issues or capitalise on opportunities at the earliest possible stages.
Maintain all required business records for assigned clients.
Promote sales opportunities and track product/revenue trends and competitive threats.
Focus on efforts to provide superior service and solutions to both new and existing customers.
Relationship Development and Management
Serve as a primary point of contact for assigned clients.
Monitor activity, service levels,



and client satisfaction to identify issues or opportunities at the earliest possible stages.
Proactively pursue problem resolution and product/service expansion that maximize customer experience.
Develop and deliver presentations of FADV products and services.
Customer Service Excellence
Work cross-functionally with internal and external partners to achieve client objectives.
Escalate operational and technical issues to the internal support team.
This may relate to operations, billing, and technology.
Stay focused on issue resolution until fully resolved
Assist in providing alternative solutions to product concerns
Quarterly review and reporting on client activity
Lead client engagement calls and business reviews
Document and manage all action/project plans within assigned accounts
Define and utilize key performance metrics
Track and analyze the progress and overall strategic direction for client accounts.
Prepare and deliver quarterly (QBR) and annual (ABR) client business reviews as required
Administrative
Maintain activity records in Salesforce CRM
Manage customer contractual documentation within assigned accounts.
This may include proposal responses to RFPs, renewals, upsells, MSA'S, schedule As, Statements of Work, SLAs, and SOPs.
Drive negotiation of pricing, terms and conditions.
Assist with administrative tasks associated with effective management and support of the customers managed by the AUNZ Customer Success Team, as required
What You Will Need To Be Successful
Bachelor's degree or equivalent experience
Proven ability to proactively identify and solve complex problems
Success communicating ideas and presenting and influencing others
Working in a team environment
Required: Microsoft Office applications including Word, PowerPoint and Excel
Required:



Work a flexible schedule schedule, approximately 40 hours per week
Experience in Salesforce or equivalent CRM systems preffered
What You May Need To Be Successful
Work in a professional account management environment driving revenue growth
Attending/leading customer meetings
Exposure to working in a virtual environment
Feedback, training, methodologies, and product information delivery to management and field staff
Providing account management experience for technology-based products and services
Providing account management experience for products and services in the HR Industry
Why Join Us at First Advantage?
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk.
The company's culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
Culture Programs and Benefits
Employee Impact Groups
FA Cares volunteer opportunities
Mentorship Advantage Program
SOAR, award-winning manager development program
Equal Employment Opportunities at First Advantage First Advantage is an equal chance employer.
We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.
Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.
We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
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📌 Associate Customer Success Partner (Sydney)
🏢 First Advantage
📍 Sydney