Retail Zoo is a thriving Australian success story, bringing to life some of the nation's most-loved food brands.
As the powerhouse behind iconic brands including Boost Juice, Betty's Burgers, and Salsa's Fresh Mex, we're known for shaking up the retail food scene with fresh ideas & authentic customer-focused experiences.
Our purpose is simple:
"We power loved brands to enrich lives in small and big ways."
And our vision?
To achieve extraordinary results across our portfolio of brands through outstanding capabilities & people.
We're now looking for an enthusiastic and customer-focused
Customer Relations Representative
to join our team and be part of the next chapter of our story.
This is a great opportunity for someone who loves helping people, solving problems and creating positive customer experiences across some of Australia's most recognised food brands.
If you're a natural communicator who can stay calm under pressure, think on your feet and bring a bright and generous approach to every interaction, this could be the perfect next step.
In this role, you'll:
Manage customer enquiries, feedback and complaints across phone, email and digital channels.
Investigate concerns and provide timely, appropriate resolutions in line with brand policies.
Partner with stores, Franchise Partners, Operations teams and internal stakeholders to resolve customer matters.
Manage loyalty program, online ordering, payment, refund and account enquiries.




Maintain accurate customer records and **escalate** complex or sensitive matters where required.
Identify recurring customer trends and contribute to reporting and continuous improvement.
Support Marketing and PR initiatives, sponsorship enquiries and special projects where required.
Our ideal candidate will have:
Previous customer service experience, ideally within hospitality, retail or a contact centre environment.
Strong written and verbal communication skills.
Robust problem-solving skills with excellent attention to detail.
The ability to manage challenging conversations calmly and empathetically.
Strong organisation skills and the ability to manage multiple priorities in a fast-paced environment.
A positive, proactive and collaborative approach.
Experience with Zendesk or a similar customer service platform will be highly regarded.
In return, you'll enjoy working from our vibrant, collaborative open-plan office, with benefits including:
Hone your barista skills using our commercial-grade coffee machine.
Enjoy a freshly blended Boost smoothie whenever you need a recharge.
Take an extra day to celebrate you with birthday leave every year.
Access to our dedicated wellness platform providing 24/7 personalized support for your health, wellbeing, and everyday life.
Most importantly, you will work with a passionate and driven team that values respect, operates in a fast-moving and vibrant environment, and has
A LOT
of fun along the way!
#J-*****-Ljbffr

📌 Customer Relations Representative (Melbourne)
🏢 Retail Zoo
📍 Melbourne