Service Experience Lead - It Support Transformation (Victoria)

Service Experience Lead - It Support Transformation (Victoria)

14 Sep
|
Insignia Financial
|
Victoria

14 Sep

Insignia Financial

Victoria

Job Description
Insignia Financial is seeking a Service Experience & Optimisation Manager to lead the frontline technology support function and drive service transformation across the business. You will manage a team of Technology Analysts, modernise support services with knowledge management, automation and self-service, and partner with Technology to resolve recurring issues.
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You will champion data-driven insights to continuously improve employee experiences, processes and communications, while aligning with

📌 Service Experience Lead - It Support Transformation (Victoria)
🏢 Insignia Financial
📍 Victoria

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