Job Description
It starts here. With Bendigo Bank and you.
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We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
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Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.
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Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.
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In this dynamic and high-impact role, you'llmake your mark by:
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Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
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Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
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Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
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Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities.
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Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place while having some fun along the way!
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This is a permanent, full-time position located in Benalla.
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Whatyou'llbring to the role
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To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:
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Experience in customer service environment and the ability to achieve targets
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Strong attention to detail to ensure secure, accurate transactions with a risk mindset
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Confidence to communicate with new and existing customers face to face and over the phone
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Eagerness to understand and communicate what makes our bank different
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Drive for collaboration - mateship is crucial for us to work together and achieve our goals
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Experience in the banking and finance industry is a plus but certainly not essential
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So, whyworkwith us?
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Want big impact that matters? Here, you'll know your work directly perks the customers and communities we all serve.
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Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
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Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.
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You'll also get access to a great range of benefits, including:
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Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
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Our corporate university 'BEN U' to take your learning to the next level.
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We'
remakingbetter,bigger.
Andwe'llget there with you.
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Thinkyou'reour newest customer service expert? Now's the time to set your sights even higher -onthe future you and the future career you deserve.
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Screening and interviews may commence prior to closing date.
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We are committed to responding to all candidates, regardless of the outcome of your application.

📌 Customer Advisor | Benalla | Vic (Victoria)
🏢 Bendigo Bank
📍 Victoria