We started Innovative CM because we could see how many people were being let down by a system that often feels too rigid, and removed from real human connection.
We wanted to create something more personal.
A service built on care, trust, flexibility, and a genuine commitment to helping people move forward in a way that feels right for them.
At the heart of our business is the belief that there is a better way to do this work.
Too often, people in the NDIS space are pushed through systems that are impersonal, and participants end up feeling like just another name on the caseload.
We've seen outstanding support coordinators burn out from this, when it feels like the heart has gone missing.
So we decided to build something different.
Something more responsive, and more human.
A business where people are genuinely supported, where the work is done with care, and where staff are trusted, mentored, and given room to grow into the kind of support coordinators they actually want to be.
That is what Innovative CM is about.
We are looking for an NDIS Support Coordinator to join us at an exciting stage.
This role would suit someone who cares deeply about people, wants flexibility, and is excited by the idea of being part of a business with real purpose behind it.
You will have support, mentoring and the chance to be part of shaping something special from the ground up.
What makes this role different?
Support Coordination can be demanding work, particularly when you are supporting participants through crisis, hospital discharge, safeguarding concerns and complex service systems.
At Innovative CM, you will not be expected to manage that complexity alone.
You will have direct access to the Director for consultation and escalation, regular supervision, a team that understands complex practice, and genuine support when difficult decisions need to be made.
We want our Support Coordinators to feel confident in their role, supported in their practice and able to build a sustainable career in complex case management.
We value professional judgement, collaboration and quality practice, and we have intentionally created a workplace where experienced staff are trusted to do their job while still having support available when they need it.
Salary & Benefits
$90,000 – $100,000 + super, based on qualifications and demonstrated experience
We recognise that Support Coordination involves a high level of responsibility, professional judgement and complex case management.
In addition to a competitive salary, we offer:
Quarterly KPI incentives, including the opportunity to earn additional paid leave
Up to 2 additional paid days off per year through KPI incentives
Paid half-days on Christmas Eve and New Year's Eve where these fall on your usual working day and operational requirements allow
Monthly formal supervision
Direct support from the Director for complex case consultation,



safeguarding matters and risk escalation
Ongoing training and professional development
A structured Burnout-prevention and staff wellbeing program created by an experienced Psychiatrist and Psychologist
Company laptop and mobile phone
Hybrid working arrangements
Annual performance and professional development reviews
Opportunities to further develop expertise in hospital discharge, complex home and living, safeguarding and high-complexity NDIS practice
Our existing KPI framework also recognises that Support Coordination can be unpredictable and that performance needs to be considered alongside participant risk, crisis response, documentation requirements and case complexity.
Working Arrangements
This is a full-time position.
The standard working arrangement is:
4 days per week working from the office
1 day per week working from home
For the right experienced candidate, up to 2 work-from-home days may be negotiated.
The role will also involve attending participant homes, hospitals, case conferences, provider meetings and other appointments where required.
The Work
Our caseload is varied and highly complex.
You may be involved in:
Establishing supports following significant changes in circumstances
Coordinating complex home and living arrangements
Managing participants experiencing service breakdown or risk of placement failure
Working alongside hospitals, health services and allied health professionals
Coordinating multidisciplinary care teams
Responding to safeguarding and participant-risk concerns
Navigating mental health, housing, justice and other mainstream systems
Advocating with providers and government agencies
Supporting participants through NDIS plan implementation and review processes
Identifying gaps in supports and developing practical solutions
Managing complex stakeholder relationships
Supporting participants whose circumstances require significant professional judgement and coordination
Key Responsibilities
You will be responsible for:
Providing Support Coordination to participants with high and complex support needs
Managing a complex caseload independently while recognising when escalation or consultation is required
Identifying, assessing and responding to participant risk
Developing risk mitigation and contingency strategies
Coordinating multiple providers, professionals and service systems
Facilitating case conferences and multidisciplinary meetings
Monitoring service delivery and addressing provider concerns




Supporting participant choice and control
Assisting participants to understand and implement their NDIS plans
Coordinating assessments and evidence required to support participant needs
Preparing high-quality reports, correspondence and documentation
Maintaining accurate and compliant case notes and records
Escalating safeguarding, restrictive practice and reportable incident concerns where required
Monitoring funded Specialist Support Coordination hours and ensuring supports remain appropriate to participant needs and funding
Contributing to participant stability, safety, continuity of supports and measurable progress towards goals
About You
We are looking for someone with substantial experience in complex support environments.
You will need to think critically, remain calm under pressure, and confidently make professional decisions when there may not be a straightforward solution.
You will be comfortable advocating strongly while maintaining professional relationships and understand the importance of clear documentation, accountability and participant safety.
You will also need to know when to work independently and when to seek support, consultation or escalation.
Qualifications and Experience
Applicants should hold a relevant tertiary qualification, such as:
Social Work, Mental Health, Community Services, Human Services or another relevant health or human services discipline
We are looking for applicants with significant relevant professional experience, including demonstrated experience working with people with complex and multiple support needs.
Previous experience in one or more of the following will be highly regarded:
Specialist Support Coordination
Complex case management
Hospital or health settings
Psychosocial disability
Forensic or justice environments
Complex home and living
Homelessness
Behaviours of concern
Safeguarding and risk management
Multidisciplinary case coordination
You must also demonstrate:
Strong knowledge of the NDIS
A strong understanding of NDIS plans, funding and implementation
Strong risk assessment and problem-solving skills
The ability to manage competing priorities
High-level written and verbal communication
Confidence working with multidisciplinary teams and senior stakeholders
The ability to work autonomously
Strong professional judgement and boundaries
Excellent documentation and report-writing skills
The ability to manage several complex cases concurrently
Confidence working in situations where risk, crisis or service breakdown may occur
Mandatory Requirements
Current NDIS Worker Screening Check
Working With Children Check where required
Current Police Check
Current Australian Driver's Licence and access to a vehicle
NDIS Worker Orientation Module
Right to work in Australia
First Aid and CPR
Applications Close 9th October ****
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📌 Experienced Ndis Support Coordinator (Melbourne)
🏢 Innovative Complex Management
📍 Melbourne