We are seeking to recruit a Software Support Executive to join our busy Support dept.
Working closely with our development and technical staff you will support our range of software products and e-commerce technologies.
As such, we are looking for a candidate who will explore and learn beyond the specific scope of the role.
Qualifications
We are looking for candidates who have studied to A-Level or have achieved very good GCSE grades.
Location
Candidates must reside in the area local to our Ely office.
Answer questions from our customer base on our core products, referring to relevant documentation where appropriate.
Setup new functionality of our core product for customers.
Research and identify solutions to software and hardware issues as required
Take ownership of customer issues reported and drive through to a resolution in an acceptable and timely manner.
Reproduce and investigate issues, identifying solutions where possible.
Working with development team to engineer solutions for customer issues.
Ensure all issues are properly logged from inception, through various discussions, to resolution.




Provide prompt and accurate feedback to customers, and clear descriptions and supporting information to the development team.
Prioritize and manage several open issues at any one time.
Grow your product knowledge.
Essential skills
Ability to learn quickly and adapt to new software, with a 'can do' attitude.
Good communication skills, both written and verbal.
An understanding of Windows, Mac or Linux operating systems.
Excellent problem-solving, troubleshooting skills and an attention to detail with a disposition for diagnosing problems and generating solutions.
Experience of working in an IT support role
Experience in using Microsoft Excel to a reasonable standard.
Experience with E-Commerce, ERP or CRM systems.
Experience of working within the consumer electronics industry.
Market-competitive salary based on experience and skills.
23 days holiday allowance rising to 26 days after continuous service.
Flexible working hours and holiday plan.
#J-*****-Ljbffr

📌 Customer Support Executive (Western Australia)
🏢 Cromwell Business Systems
📍 Western Australia