At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community.
Our mission is simple: lift patient outcomes and save lives - across medical devices, life sciences, pharmaceuticals, and clinical trials.
From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose.
We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.
About The Role
We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers.
You'll deliver hands-on training, run performance audits, and give honest, constructive feedback that helps our drivers grow - all while making sure every delivery meets the Smartways standard for safety and service.
What You'll Do
Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
Make sure new owner drivers are fully equipped - parking protocols, customer engagement, delivery areas - before they're on the road solo
Run ride-alongs, on-road assessments, and audits (bi-yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
Maintain accurate training records and audit reports,



tracking progress and following up on development areas
Work with management to refine training materials and improve safety and operational outcomes
Champion a culture of safety, professionalism, and accountability across the driver team
Stay current on transport regulations and fatigue management laws
Check in with hospital staff and clients during audits and training to make sure our service is hitting the mark
What you'll bring
Proven experience as a professional driver and/or in a driver training or supervisory role
Solid understanding of transport legislation, safety procedures, and logistics best practice
Robust interpersonal and communication skills - you can instruct, engage, and influence
Comfort giving frank, respectful feedback, both verbal and written
Ability to run audits and write clear, objective performance reports
High integrity, patience, and professionalism
Confidence with telematics, in-cab systems, and basic office software (Word, Excel)
Training certification or adult education qualifications are a plus, but not essential
You're someone who
Puts the customer at the centre of everything
Reads different learning styles and adapts how you train
Genuinely enjoys coaching and mentoring people
Leads with a safety-first mindset and professional pride
Holds a high bar - you want every driver trained to the Smartways standard
Works well solo and as part of a broader ops/compliance team
Stays composed under pressure, keeping training sessions calm and productive even on a demanding day
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📌 Medical Courier Trainer (Sydney)
🏢 Smartways Logistics
📍 Sydney