Job Description
Enhance Dematic's brand in the marketplace by building customer relationships
n Manage key accounts
n Develop new service business, including upgrades, changes and service agreements
n Nurture warm leads for recent AGV installations
n Identify opportunities for other Dematic divisions
n Maintain strategic customer relationships and strengthen Dematic's position as a trusted long‐term partner
n Understand customer operations, business objectives and future challenges to identify opportunities
n Uncover Service Sales, Lifecycle Services, Automation Sales and operational requirements
n Develop value‐driven solutions for customers and Dematic
n Drive Service Sales, Technical Sales and Automation Sales growth
n Build and maintain a pipeline of opportunities
n Partner with service, solution development, design and solutions teams to propose technical service, AGV and automation solutions
n Represent customer requirements, market trends and operational insights internally
n Foster customer retention through strategic account planning and Lifecycle Services
n Oversee customer opportunities from initial engagement through solution delivery and ongoing support
n Identify additional sales opportunities throughout the customer lifecycle
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Requirements
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Proven experience in solution sales, business development or strategic account management within industrial, automation, logistics or technical environments
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Demonstrated ability to build trusted, long‐term customer relationships and establish credibility with senior operational and executive stakeholders
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Strong commercial acumen
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Ability to identify emerging customer needs,



understand operational challenges and translate these into practical commercial solutions
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Outstanding communication, influencing and negotiation skills
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Ability to collaborate effectively across service, engineering, operations and solution design teams
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Strong understanding of financial outcomes and ability to manage priorities and deadlines effectively
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Highly professional, proactive and customer‐focused
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Flexible, resourceful and resilient
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Degree qualified in an engineering, technical, scientific or related discipline
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Understanding of OH&S; requirements
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Core Competencies
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Demonstrates expertise in solution sales and strategic account management within industrial and automation sectors, with a strong focus on building long‐term customer relationships and delivering value‐driven solutions. Proficient in collaborating across teams to drive service sales growth and manage customer opportunities throughout the lifecycle.
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Highest‐signal resume keywords
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Solution Sales
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Strategic Account Management
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Customer Relationship Management
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Business Development
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Collaboration Across Teams
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ATS Optimization Keywords
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Hard Skills
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Solution Sales
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Business Development
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Account Management
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Customer Needs Analysis
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Financial Acumen
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Soft Skills
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Communication Skills
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Influencing Skills
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Negotiation Skills
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Proactive Approach
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Resilience
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Certifications & Qualifications
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Degree in Engineering
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Degree in Technical Discipline
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Degree in Scientific Discipline
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Industry Keywords
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Industrial Automation
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Logistics
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Customer Lifecycle
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OH&S; Requirements
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Technical Environments
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📌 Business Development Manager (New South Wales)
🏢 Jobtailor
📍 New South Wales