Job Description
Tech Mahindra represents the connected world, offering cutting-edge and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for ****+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
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We are looking for an experienced NBA Designer with strong hands-on expertise in Pega Customer Decision Hub (CDH) to join a Customer Lifecycle Management squad. This role will focus on designing, developing, testing, and optimising Next Best Action strategies that support personalised customer engagement and business outcomes.
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Key Responsibilities
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Work within a Customer Lifecycle Management squad to understand business goals and technical requirements for NBA activities.
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Design, develop, and execute NBA strategies using the Pega CDH platform.
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Create actions, treatments, engagement policies, arbitration rules, taxonomy, content, and decision rules within Pega CDH.
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Partner with NBA Analysts and business stakeholders to define NBA designs and technical requirements.
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Design and conduct A/B and multivariate testing to optimise decision strategies based on results and performance.
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Collaborate with Data Science and Insights teams to analyse data and support ongoing performance improvement.
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Support testing, QA, and business simulations to enhance the effectiveness of NBA activities.
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About You
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Extensive hands-on experience with Pega CDH, preferably version 8.23 or minimum 8.7x onwards.
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Experience with Pega 1:1 Operations Manager is preferred.
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Good working knowledge of the Strategy Framework for Pega CDH NBAD.
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Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
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Experience with testing methodologies to support continuous improvement of Next Best Action and Next Best Experience strategies.
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Strong SQL skills and good understanding of relational database structures; Teradata experience is a plus.
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Knowledge of direct marketing legislation, including the Privacy Act, Spam Act, and DNCR Act.
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Highly technical, hands-on, motivated, and collaborative, with excellent communication skills and experience working across diverse teams.
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If you are passionate about customer decisioning, personalisation, and delivering data-led customer experiences through Pega CDH, we would love to hear from you.

📌 Nba Designer - Pega Cdh (New South Wales)
🏢 Tech Mahindra
📍 New South Wales