Join a purpose-led national organisation where your judgement, communication skills and ability to handle complex matters will have real impact.
Our client is a well-established national not-for-profit with a strong social and economic purpose.
The role has a significant focus on
sensitive and complex complaints
, where sound judgement, emotional intelligence and strong communication are critical.
You will manage matters from intake and triage through to resolution, while also gaining broader exposure across governance, risk, compliance, privacy and assurance.
The opportunity
Manage the intake, assessment, triage and resolution of complaints
Handle sensitive matters and recognise when escalation is required
Support enterprise risk activities, including risk registers and assessments
Contribute to governance, compliance and organisational reporting
Support assurance activities and ISO obligations across quality, safety and environment
Help improve frameworks,



processes and controls across the broader function
What we're looking for
Experience in complaints, investigations, dispute resolution, case management or a related area
Strong judgement, maturity and emotional intelligence
Some exposure to governance, risk, compliance or regulation
A hands-on, curious approach and interest in broadening into GRC
A respectful and culturally aware style when dealing with a broad range of stakeholders
This role would particularly suit someone who has built robust complaints or investigations experience and is now looking for
more ownership, broader exposure and the chance to develop across governance, risk and assurance
.
There is an attractive remuneration package on offer for the successful candidate - circa $125K to $145K plus salary packaging benefits.
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📌 Complaints Manager & Governance Officer (Sydney)
🏢 PX Resources
📍 Sydney