Client Success Manager
Location:
Remote — Australia-based, working Australian hours
Compensation:
$4,000/mo base + performance bonus —
OTE $8,000–$10,000/mo
, DOE and demonstrated performance
What You'll Own
A portfolio of clients — you're their go-to person, start to finish
Onboarding that sets the tone right, and regular check-ins that keep clients on track toward their goals
Spotting risk early and fixing it before it becomes a cancellation
Retention and renewals — plus flagging upsell/referral opportunities when you see them
Clean, accurate CRM data — status, notes, health scores, renewal dates
Tight coordination with sales, delivery, and ops to get client issues solved rapid
What Makes You a Fit
1+ years in client success, account management, or customer support (agency/coaching/SaaS experience is a big plus)
Excellent written and spoken English
Self-starter — you own your book of clients without being micromanaged
Comfortable in a CRM (Close, GHL, or similar) and moving fast in a remote team
You read a health score and act on it — not just report it
Compensation
Base
$4,000/mo
OTE
$8,000–$10,000/mo (DOE + performance)
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📌 Customer Success Manager (Melbourne)
🏢 License & Scale
📍 Melbourne