Boyce is a leading Australian advisory firm with over 50 years' experience supporting individuals, businesses, and communities across regional and metropolitan Australia.
Technology plays a critical role in how we support our people and clients.
As we continue to invest in our systems, infrastructure and digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.
If you're someone who thrives on delivering great service, enjoys variety in your day, and wants to be part of a collaborative and supportive team, we'd love to hear from you.
The Opportunity
We are seeking an
IT Systems Support Officer
to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people.
The role will be based out of our Sydney/Dubbo office.
Reporting to the
Head of Infrastructure
, you'll be responsible for providing responsive first-level IT support, managing technology assets, supporting employee onboarding and offboarding, and working closely with our Managed Service Provider to ensure issues are resolved efficiently.
This role is ideal for someone who enjoys a hands-on environment, values strong customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.
What You'll Be Doing
Providing responsive first-level technical support to Boyce team members across multiple locations
Managing IT support queues, ticketing systems and infrastructure inboxes to ensure timely issue resolution
Coordinating employee onboarding, offboarding and technology provisioning




Maintaining and managing Boyce's fleet of technology assets, including laptops, accessories and equipment
Supporting software deployment, device configuration and ongoing technology maintenance
Working closely with our Managed Service Provider to monitor service levels and elevate issues when required
Assisting with procurement activities and maintaining appropriate technology stock levels across the business
Delivering user training, guidance and support to help team members get the most from technology
Contributing to technology projects and continuous improvement initiatives
Helping maintain documentation, processes and operational procedures that support efficient technology services
What We're Looking For
You'll bring a combination of technical capability, strong communication skills and a genuine desire to help others succeed through technology.
Essential experience includes:
Experience working in a technology support, help desk or IT systems support role
Working knowledge of Microsoft 365 and Microsoft desktop technologies
Strong troubleshooting and problem-solving skills
Ability to manage competing priorities and respond effectively to support requests




Excellent communication skills and the ability to explain technical concepts in a clear and practical way
Strong attention to detail and commitment to following established processes
A proactive approach to service delivery and continuous improvement
Ability to build positive relationships with internal stakeholders and external providers
Experience supporting hybrid and remote work environments
Experience with IT asset management and device lifecycle management
Knowledge of onboarding and offboarding processes within a professional services environment
Experience working alongside third-party Managed Service Providers
Why Join Boyce
Join a leading advisory firm with a strong reputation built over more than 50 years
Work in a cooperative team where your contribution is valued and recognised
Gain exposure to a wide range of technologies, systems and business functions
An attractive remuneration package commensurate with your qualifications and experience
Ongoing learning, development and career growth opportunities
A highly competitive parental leave offering
An extensive wellbeing program, including five wellbeing days per year and access to our Employee Assistance Program (EAP)
Flexible working arrangements and a supportive team environment
A values-driven culture focused on community, connection and long-term impact
Boyce is committed to building a diverse and inclusive culture.
We are proud to be an equal opportunity employer that values an innovative and diverse workplace where all colleagues can be their authentic selves.
Please note that recruitment agency submissions will not be considered.
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📌 It Systems Support (Sydney)
🏢 Boyce
📍 Sydney