Job Description Snr BA Complaints (Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).
Requirements Senior level resource capable of producing and executing an OCM strategy Robust English communication in both spoken and written skill set.
Active stakeholder engagement required both in Australia and the US.
Maximize meetings during office hours,



but some meetings with stakeholders may occur outside of office hours Identifying potential risks and obstacles to change and developing strategies to mitigate them.
Collaborating with cross-functional teams to ensure alignment and effective communication during change implementation.
Provide training and development material to support end users prior to and after transition In conjunction with the technical team, deliver FAQ's, QRG's, process documentation and other required documentation to ensure successful transition to operations Experience with large scale multi-national IT infrastructure projects highly desired

📌 Business Analyst With Complaints/Estates (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales