Established Network Security Consultancy | Sydney | Managed Services |
Are you a Network & Security Engineer looking to accelerate your career within a specialist consultancy that delivers managed network and cyber security services to enterprise clients?
We are partnering with a well-established and growing network security consultancy seeking a
Mid-Level Network Security Engineer
to join its Network Operations Centre (NOC) and Managed Services division.
You'll join a highly skilled engineering team supporting critical customer infrastructure and gain exposure to industry-leading technologies including Cisco, Fortinet, SolarWinds, PRTG and F5.
The Role
Working within a 9-5 NOC style environment (on call one week once every 5 - 6 weeks), you will be responsible for monitoring, supporting and maintaining customer network and security infrastructure while ensuring incidents, requests and changes are delivered within agreed service levels during standard working hours.
Key Responsibilities
Monitor customer environments using platforms such as SolarWinds and PRTG
Triage and resolve incidents, alarms and service requests
Manage tickets through to resolution, including escalation where required
Implement approved network and security changes
Participate in after-hours maintenance activities and on-call support
Maintain operational documentation, runbooks and knowledge articles
Perform detailed shift handovers and reporting
Contribute to service improvement initiatives
Support solution deployments and technology transitions into production
Build strong relationships with customers and stakeholders
About You




You are a motivated engineer who enjoys troubleshooting complex issues and thrives in a rapid-paced operational environment.
Eventually, you will have an opportunity to transition to projects.
3-5 years' experience supporting network and security infrastructure
Experience gained within a NOC, managed services, or technical support environment
Hands-on experience to firewall technologies, ideally Fortinet FortiGate.
Zscaler would be great
Experience supporting
routing and switching environments (Cisco)
Knowledge of ITIL Incident, Change and Problem Management processes
Experience using monitoring and ticketing platforms
Cisco CCNA certification or equivalent practical networking experience
Highly Desirable Technical Skills
Fortinet FortiGate, FortiManager, FortiAnalyzer or FortiAuthenticator
Cisco Catalyst, Nexus, ASR and Wireless technologies
Cisco DNAC and SDA environments
SolarWinds, PRTG and ServiceNow
MPLS and SD-WAN
Cisco Voice and Unified Communications
Wi-Fi
Fortinet NSE certifications
This organisation is committed to investing in its people and offers structured career development and technical training
Who Will Succeed and flourish in this role?
You are proactive, customer-focused and passionate about technology.
You enjoy solving problems, communicate clearly, document accurately and can remain calm during major incidents and high-pressure situations.
If you're looking to further your career in networking and cyber security with a respected consultancy that values technical excellence and invests in its people, we would love to hear from you.
This is a permanent opportunity.
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📌 Network Security Engineer (Sydney)
🏢 Balance Recruitment and Balance Consulting
📍 Sydney