Job Description
At Smartways, every shipment and every order matters because lives depend on it. As a leader in healthcare logistics, we handle critical surgical kits and life-saving equipment with the highest level of care and accuracy. We are proud to be the first 100% carbon-neutral healthcare logistics company in Australasia, and we're passionate about making a positive impact - on our customers, our communities, and our team.
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What You'll Be Doing
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Order Processing: Accurately process incoming and outgoing customer orders, ensuring all documentation and system entries are completed in line with company standards.
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Surgical Kit Management: Verify and confirm checklists for surgical kits, ensuring all items are present, complete, and in suitable condition for use.
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Packaging: Prepare and pack kits and equipment using appropriate temperature-controlled packaging materials to comply with healthcare regulations and product integrity.
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Inventory Control: Conduct routine and ad-hoc cycle counts to maintain stock accuracy and assist with inventory reconciliation.
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Compliance & Documentation:



Maintain accurate records in line with regulatory and audit requirements; report any discrepancies or issues to the Kitroom Supervisor.
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Health & Safety: Ensure all kitroom operations are carried out in a clean, safe, and compliant working environment.
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Communication: Collaborate with internal teams including logistics, customer service, and clinical departments to ensure seamless order fulfillment and issue resolution.
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Experience & Skills You'll Bring To The Role
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Previous experience in a warehouse, logistics, or healthcare setting (preferably in a regulated environment).
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Robust attention to detail and ability to follow standard operating procedures (SOPs).
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Comfortable working with temperature-sensitive products and packaging requirements.
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Ability to lift and move medical kits and equipment as required.
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Strong organizational and time-management skills.
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Excellent communication skills and a team-focused attitude.
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Competency in using IT systems, data entry, inventory management systems, and basic office software (Word, Excel, etc.).
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📌 Kitroom Assistant (Victoria)
🏢 Smartways Logistics
📍 Victoria