Job Description
Position Summary/Objectives of Incumbent
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.
Key Responsibilities
Plan your customer service maintenance visits in a structured and methodical manner.
Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery
Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
Keep up to date with your training requirements across multiple Vertiv technologies.
Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
Spare Parts.
Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality
Comply with all Work, Health & Safety, Workplace and Quality obligations.
Actively promote safety in the workplace
Daily Work Duties And Expectations
Drivers Licence is required (may involve visit to remote sites)
Overnight or longer trips may be required.
Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
Attending customer Service calls.
Use of ladders, Scissor lift and scaffolding.
Working in tight and restricted locations.
Working on and around Energised Electrical equipment.
Working on live refrigerant lines and pressure vessels.
Working and Heights (needs Work at Heights Training and refreshed every 5 years)




Working on HVAC Mechanical systems that will involve awkward body positions at times.
Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent
Nil
Main Contacts Within Company
Other Customer Engineers – Thermal
Service Supervisor –Thermal
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance
Main Contacts Outside The Company
Customers
Product Suppliers
Contractors
Vertiv Partners
Education/Qualification
Mechanical Trade Certificate (state dependant)
Restricted Electrical Licence
Refrigerant Handling Licence
Specialist Knowledge
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience
Proven track record within the Air - Conditioning or other precision cooling industry as a service technician
Thermal controls & Networking knowledge
Proficiency in Microsoft Office
Personal Characteristics
Excellent communication, inter-personal and problem-solving skills.
Learning agility
Interpersonal skills
Ability to work collaboratively in a team environment.
Ability to multitask and priorities workloads.
Negotiation & influencing skills.
Computer literacy at an intermediate level
About Us
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES
Safety.
Integrity.
Respect.
Teamwork.
Inclusion.




OUR STRATEGIC PRIORITIES
High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength
VERTIV BEHAVIORS
Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.
Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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📌 Customer Engineer - Thermal, Vic (Melbourne)
🏢 Vertiv
📍 Melbourne