Job Description
Business Services Transformation & Travel Lead
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Location: Brisbane
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About the role
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Are you a strategic leader with a passion for transformation, governance, and service excellence?
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Do you thrive at the intersection of complex outsourcing models, stakeholder management, and enterprise-wide programs?
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Aurizon is seeking a Business Services Transformation & Travel Lead to join our Procurement division. This role is accountable for optimising, governing, and evolving Aurizon's outsourced business services portfolio, while also owning the enterprise travel program end‐to‐end.
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You will operate as a strategic partner to the business – driving performance, ensuring robust governance, delivering measurable outcomes, and continuously improving service delivery in line with Aurizon's broader transformation objectives.
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Key Responsibilities
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Lead the strategic optimisation and governance of Aurizon's outsourced business services operating model, ensuring alignment to organisational objectives and service standards.
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Own and manage Aurizon's enterprise travel program, including Travel Management Company oversight, traveller experience, policy compliance, and cost optimisation.
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Build and maintain strong strategic supplier relationships, driving performance, value, innovation, and risk management across outsourced services.
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Establish and oversee robust governance frameworks, including SLAs, KPIs, reporting, and escalation pathways for business services and travel.
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Partner with internal stakeholders to understand business needs,



improve end‐to‐end processes, and embed scalable, sustainable service delivery models.
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Lead complex transformation, improvement, and change initiatives, managing scope, timelines, risks, and stakeholder engagement.
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Monitor and analyse performance against agreed targets, using data and insights to drive measurable improvements in cost, quality, service, and customer experience.
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Provide transparent, timely reporting and recommendations to senior leaders on service performance, risks, and opportunities.
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Ensure all services operate in line with contractual obligations, legislation, and Aurizon policies.
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About you
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To succeed in this role, you will bring a combination of strategic thinking, commercial acumen, and hands‐on leadership:
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Bachelor of Hospitality, Business, or a related field (preferred).
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Proven experience leading business services transformation, outsourcing, or Global Business Services (GBS) environments.
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Demonstrated experience managing strategic supplier relationships and governance frameworks.
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Experience owning or leading an enterprise travel program and/or working within travel, hospitality,



or related service environments.
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Strong project and change management capability, with experience delivering complex initiatives.
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Highly analytical, with a strong focus on performance, data, and continuous improvement.
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Ability to influence and lead across senior stakeholders and cross‐functional teams.
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Proficiency in Microsoft Excel, Word, Visio, Project, and PowerPoint.
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Familiarity with technologies and tools supporting outsourced services and business operations.
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What we offer you
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At Aurizon, we support the development and growth of our people. With a national footprint and a critical role in Australia's economy, we offer long‐term and meaningful career opportunities.
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Some of our benefits include:
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Development and growth opportunities
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Access to mentoring and leadership programs
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Discounts on selected health insurance funds, personal travel, gyms, vehicles, and retail brands
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Parental leave program and super booster
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About Aurizon
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Aurizon is Australia's largest rail freight operator and a top 100 ASX‐listed company. Each year, we move more than 250 million tonnes of commodities across the country, connecting producers and industry to domestic and international markets.
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We are proud of our diverse, collaborative, and high‐performance culture. At Aurizon, every contribution matters, and we value innovation, inclusion, and continuous improvement.
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To learn more about us and our values, visit

📌 Business Services Transformation Lead (Queensland)
🏢 Aurizon
📍 Queensland