Job Description
Create Exceptional Customer Experiences
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Are you an experienced Service Advisor looking for your next opportunity with a respected automotive brand and an established dealer group?
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Mazda, part of Penfold Motor Group, is looking for a motivated and customer-focused Service Advisor to join our busy Service team. This is an exciting opportunity for an automotive professional who enjoys building solid customer relationships, thrives in a fast-paced environment and takes pride in delivering a premium service experience.
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About the Role
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As a Service Advisor, you'll be the key link between our customers and the Workshop team, ensuring every customer receives clear communication, professional service and a seamless experience from vehicle check-in through to collection.
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You'll be responsible for:
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Delivering an exceptional and personalised customer experience
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Managing customers throughout the servicing and repair journey
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Conducting vehicle check-ins and accurately recording customer requirements
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Liaising closely with Technicians and the Workshop team
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Preparing accurate repair orders, estimates and invoices
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Keeping customers informed of vehicle progress, costs and completion times
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Identifying additional service and repair opportunities
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Following up customers and building long-term relationships
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Ensuring work is completed to manufacturer standards
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Working towards customer satisfaction, sales and performance KPIs
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About You
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We're looking for a confident,



professional and customer-focused automotive professional who understands the importance of delivering an exceptional experience.
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You'll bring:
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Previous experience as an Automotive Service Advisor
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Strong understanding of vehicle servicing and workshop operations
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Excellent communication and customer relationship skills
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Professional presentation and a genuine customer-first approach
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Strong administration, organisation and attention to detail
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Ability to manage competing priorities in a fast-paced environment
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Confident negotiation and upselling skills
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Strong teamwork and stakeholder management capabilities
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Current Australian Driver Licence
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Mazda or dealership experience will be highly regarded.
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Why Join Penfold Motor Group?
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This is an opportunity to build your career with Mazda while being supported by the experience, resources and reputation of Penfold Motor Group.
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What's in it for you?
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Competitive remuneration package
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Strong earning potential and performance incentives
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Work with the respected Mazda brand
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Access to manufacturer training and professional development




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Career progression opportunities across Penfold Motor Group
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Employee vehicle and parts discounts
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Exclusive retail and lifestyle discounts across leading brands
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Employee Assistance Program (EAP)
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Supportive and experienced Service team
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Opportunity to build a long-term career within a leading automotive group
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About Us
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Mazda is part of Penfold Motor Group, an established automotive group with a proud history and a strong commitment to delivering exceptional customer experiences.
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Penfold Motor Group is part of Peter Warren Automotive, one of Australia's largest and most established multi-franchise automotive dealer groups. This provides our people with the backing of a larger automotive network, while maintaining the strong local culture and customer focus that makes Penfold Motor Group unique.
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At Mazda, you'll work alongside passionate automotive professionals while representing a brand recognised for quality, innovation and driving enjoyment. We value our people and are committed to creating an environment where you can develop your skills, grow your career and build a rewarding future within the wider Peter Warren Automotive Group.
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Ready for Your Next Move?
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If you're an experienced Service Advisor who enjoys working with customers, thrives in a busy workshop environment and wants to grow your automotive career, we'd love to hear from you.
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Apply now and join the Mazda team!

📌 Service Advisor (South Australia)
🏢 Peter Warren Automotive Holdings
📍 South Australia