Job Description
Join a collaborative team of cloud professionals who are passionate about technology, innovation, and delivering outstanding service.
n
n
Exposure to cutting-edge technologies and enterprise environments.
n
Work alongside an experienced team and industry experts.
n
Sydney, St Leonards location.
n
n
At Interactive, we help organisations get the most from their technology through managed services, cloud solutions, cyber security, and infrastructure support. With a strong focus on customer outcomes, we partner with businesses across Australia to deliver reliable, secure, and high-performing technology environments.
n
We're looking for a Cloud Support Engineer who thrives on solving complex challenges, delivering exceptional customer experiences, and working across Microsoft cloud environments. In this role, you'll support a diverse range of customers across Microsoft 365, Azure, and hybrid infrastructures, helping to maintain critical systems, resolve technical issues, drive continuous improvement, and provide trusted technical expertise.
n
Some Of the key things you'll do:
n
n
L2/L3 support across Microsoft 365, Azure and Microsoft legacy platforms.
n
Manage Microsoft patching and remediation activities.
n
Perform vulnerability remediation across customer environments.
n




Identity management for customer platforms using Microsoft systems.
n
Submit and process any required change controls.
n
Support customer onboarding and service transitions.
n
Collaborate with architects, engineers and pre-sales teams.
n
Install and maintain applications and services on managed Microsoft platforms.
n
Participate in an on-call roster.
n
n
What we're looking for:
n
n
Strong Microsoft 365, Azure and legacy on-premises experience.
n
Experience supporting cloud and hybrid environments.
n
MSP experience highly regarded.
n
PowerShell scripting and ServiceNow platform experience.
n
Knowledge of email security, DNS, SPF, DKIM and DMARC.
n
Understanding of ITIL and operational processes.
n
Knowledge of industry best practices (PCI DSS and ISO/IEC *****).
n
Strong communication, documentation and troubleshooting skills.
n
n
Why choose us?
n
n
Highly skilled, collaborative team that values expertise and knowledge‐sharing.
n
Robust learning culture with personalised development plans.
n
Commitment to sustainability and community investment.
n
Free onsite barista at our Sydney and Melbourne offices.
n
Access to a wide range of staff benefits and partner discounts.
n

📌 Cloud Support Engineer (Sydney)
🏢 Interactive
📍 Sydney