Job Description
Full Time | Monday to Friday | Port Melbourne office | Melbourne Metro Portfolio
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About the role:
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We are seeking an experienced Operations Manager to join our team and manage the commercial cleaning portfolio. Your primary focus will be to manage the day-to-dayoperations of a commercial portfolio within the Melbourne Metro region, ensuring excellent service delivery to our clients across the portfolio. You will supervisea high performing team through solid delegation, coaching and leadership capabilities.
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Monday to Friday - 8:00am to 4:00pm
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Key Responsibilities:
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Managing the service delivery and performance of daily cleaning operations across a portfolio of commercial sites.
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Provide strong leadership, training and support to your teams so they are empowered to do their best.
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Build and maintain effective and lasting client relationships.
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Be client focused ensuring a high level of cleanliness and excellent customer service.
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Driving adherence to performance standards across the portfolio in accordance with SOP's, policies and service expectations.
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Ensure rosters are prepared to modern award and budgetary requirements.
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Implementing initiatives to drive a high performing and safe work environment.
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Provide regular reporting and operational analytics.
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About you:
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We are looking for candidates who have the following qualifications:
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Experience managing cleaning teams across multiple sites.
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Previous experience in commercial cleaning operations and ideally hospitality operations as well.
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A valid driving licence.
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Current Police Check.
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Proven success in leading and developing a high performing team.
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Strong understanding of commercial cleaning equipment and processes, chemical handling, and WHS requirements.
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Working knowledge of the Cleaning Services Award highly regarded however,



not essential.
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Very high attention to detail, time management and solid written and verbal communication skills.
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The ability to motivate your team and empower them to deliver the highest standards.
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A proven emphasis on customer service with a highly visible "can do" attitude.
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Why join us:
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Full Time Position with an attractive salary package + company car.
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Loads of additional benefits - our people love their shopping vouchers and discounts from leading retailers such as Woolworths and Amazon.
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Enjoy early access to wages – through our tailored app that allows you to be paid once your hours have been worked and ahead of pay day.
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Be part of a great team – enjoy camaraderie as part of a dynamic and fun team environment
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Enjoy autonomy – work autonomously and manage your workflow, to our certified and nationally accredited quality standards.
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Be tech savvy – we use cutting edge systems and technology which allows us to be paper free and simplify your workload.
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Enjoy real opportunities for promotion and career development – We encourage our leaders to develop and grow with our business by creating real incentives and genuine opportunities. If you want to go far, we will help you get there.
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Who We Are
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Challenger Services Group is an award-winning national provider of outsourced services across Australia.
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We support some of Australia's leading organisations across commercial cleaning, hospitality, food production, government, education and aged care.
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Our values are simple: Give it a Go, Back Each Other and Own It.
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Challenger Services Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and welcome the experience, perspectives and contribution they bring to our teams and communities.

📌 Operations Manager (Victoria)
🏢 Challenger Services Group
📍 Victoria