Strategic Workforce Planning & Optimisation Leader (Newcastle)

Strategic Workforce Planning & Optimisation Leader (Newcastle)

14 Sep
|
Mmsg
|
Newcastle

14 Sep

Mmsg

Newcastle

MMS is seeking a leadership-driven Workforce Planning & Optimisation Manager to align Maxxia and RemServ operations with demand and business goals. You will drive data-driven decisions, enhance planning capabilities, and oversee governance, reporting and budgeting across multi-site contact centre and processing operations.
You will lead teams in forecasting, modelling, BI reporting and capacity planning, leverage Genesys Cloud or similar WFM platforms, and shape a scalable operating model with a
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📌 Strategic Workforce Planning & Optimisation Leader (Newcastle)
🏢 Mmsg
📍 Newcastle

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