RACV Royal Pines Resort | Gold Coast | Casual 3+ shifts week
Generous employee benefits & discounts on RACV products & resorts
Join a large trusted Australian brand & VIC's largest member-based organisation
Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape.
Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you ready to join the future of resort hospitality on the Gold Coast?
Are you passionate about hospitality and thrive in a dynamic, guest-focused environment?
The excitement is building on the Gold Coast, as the **** Olympic Games fast approaches.
RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.
An exciting chance has become available for a Porter/Concierge to join our Front Office team.
As the face of the resort, you'll welcome guests with genuine hospitality and provide outstanding service that helps create unforgettable stays.
This could be just the right role for you?
In this busy and varied role,



you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience.
You will be motivated and hardworking with the can do attitude which will see you thrive in the role.
Your key responsibilities in this role include:
Welcome and greet guests entering/leaving the resort
Assist guests and large groups at check in/out
Monitor and manage traffic flow on resort entrance driveway
Arrange bookings, transport, restaurant reservations & deliver items to guest rooms
Transport and store guest luggage and belongings, lifting heavy items
Provide guests with information on the resort facilities, restaurants, services and local Gold Coast events, restaurants and tourism attractions
Drive golf carts on property
What you'll need to be successful
Full availability and flexibility to work a weekly rotating roster between 7am-11pm including evenings, weekends & public holidays, eg.
6.30am-2.30pm, 2.30pm-*****pm
Hotel porter/concierge experience, in 4-5 star hotel/resort or similar environment
Ability to perform physical tasks, including heavy lifting (eg. luggage) and working on your feet




Proficient computer skills including MS Office applications + PMS Opera, desirable
Exceptional communication and interpersonal skills, with a professional approach to guest interactions both face-to-face and over the phone
Attention to detail, organisation, and the ability to manage priorities in a fast-paced environment
Positive, self-motivated team player who is confident, friendly, enthusiastic, and thrives in a collaborative hospitality environment
Sound knowledge of the Gold Coast region, combined with problem-solving skills and the ability to confidently handle guest enquiries
Hold a valid RSA certificate & Qld Drivers Licence, essential
Excellent grooming & personal presentation
We are Offering
Casual 3+ shifts week
Competitive hourly rate + penalties evenings, weekends & public holidays + 12% super
Generous employee benefits & discounts on RACV products & 10 resorts
Healthy team culture + values led organisation
Employee of the month awards & recognition programs
Training, development and career progression opportunities
Laundered uniform
Complimentary parking onsite
The RACV difference
Be part of a team who cares.
Back your ambition and find a new career with RACV.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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📌 Concierge/Porter (Gold Coast)
🏢 RACV
📍 Gold Coast