Davidson is partnering with a Queensland Government organisation that delivers essential services to the Queensland community.
With a strong focus on improving customer experiences and delivering accessible, connected and responsive government services, the organisation supports Queenslanders through a range of service channels, including phone, digital and face-to-face services.
Queensland Government is committed to creating an inclusive, respectful and diverse workplace and encourages applications from people of all backgrounds and life experiences.
About the Role
As the Workforce Planner, you will play a key role in ensuring workforce capacity is aligned with forecasts, employee availability, operational requirements and service delivery targets.
You will develop and optimise workforce schedules and planning strategies, monitor workloads and service levels, and make timely adjustments to support operational performance and customer service outcomes.
Key responsibilities will include:
Developing and maintaining workforce schedules aligned to forecast demand and operational requirements
Monitoring workforce capacity, workloads and service levels and responding to changing requirements
Analysing workforce data to produce forecasts, reports and actionable insights
Maintaining workforce planning data and relevant system configurations
Providing advice on resource management and workforce capability
Identifying opportunities to improve workforce planning processes, systems and operational efficiency
Working collaboratively with stakeholders to support effective workforce planning and service delivery
This is an opportunity to contribute to meaningful work that supports the delivery of more customer-focused,



accessible and responsive services for Queenslanders.
About You
You will bring relevant workforce planning and resource management experience, supported by strong analytical capability and a practical approach to continuous improvement and problem-solving.
You will also demonstrate:
Experience in workforce planning, scheduling, resource management or a similar operational environment
Strong analytical skills and the ability to translate workforce data into meaningful insights and recommendations
The ability to build knowledge of resource management requirements and support the delivery of agreed programs and services
Excellent communication and interpersonal skills, with the ability to provide clear and considered advice to a diverse range of stakeholders
Strong problem-solving capability and a continuous improvement mindset
An enthusiastic and collaborative communication style that contributes to a positive team environment
We are seeking an individual whose skills, experience and behaviours align with the requirements of the role and who can make a positive contribution within a Queensland Government environment.
The Benefits
This opportunity provides the chance to join a positive, healthy, protected and respectful workplace where people are valued and diversity is embraced.
You will have the opportunity to undertake meaningful work that contributes to the delivery and ongoing improvement of services for Queenslanders.
Pre-employment Checks
The successful candidate will be required to complete a criminal history check on commencement.
Queensland Government welcomes applicants from all backgrounds, and reasonable adjustments or additional support can be provided throughout the recruitment process where required.
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📌 Workforce Planner (Brisbane)
🏢 Davidson
📍 Brisbane