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About The Role
As the IELTS PSN Online Speaking Administrator, you will provide administrative and operational support across key examiner management activities, helping to maintain the integrity and quality of IELTS Online Speaking delivery worldwide.
This is a Fixed term role (Maternity backfill) for 13 months and is based in Australia, Melbourne is the preferred location but not essential.
Key Accountabilities
Supporting examiner scheduling and availability management across online speaking delivery.
Coordinating examiner certification, monitoring and training activities.
Maintaining examiner records, databases, training materials and SOP documentation.
Supporting compliance and quality assurance processes.
Managing examiner queries and associated mailboxes.
Assisting with EOR (Enquiry on Results) and Jagged test administration.
Supporting examiner payment preparation and reporting activities.
Building strong relationships with examiners and test centre stakeholders across the global network.
Identifying opportunities to improve systems and operational processes.
Required Experience




We're looking for a highly organised and proactive team member who thrives in a quick-paced environment and enjoys working collaboratively across global teams.
You'll bring:
Experience in administration, coordination, operations support, or a similar role.
Strong organisational skills and attention to detail.
Excellent communication and stakeholder management skills.
Confidence working independently while managing competing priorities.
Strong Microsoft Office skills, particularly Excel and databases.
A commitment to quality, compliance and continuous improvement.
The ability to build effective working relationships across diverse teams and regions.
Highly Regarded
Experience working within a global or matrix environment.
Exposure to quality assurance, assessment, compliance, or examiner operations.
Experience using Power BI, Power Query or VBA.
Tertiary qualifications.
Why Consider This Opportunity?
Expand your global stakeholder network across IELTS operations.
Gain exposure to examiner standards and assessment quality processes.
Build expertise in a critical area of IELTS delivery.
Contribute directly to providing a high-quality testing experience for test takers worldwide.
Further develop your operational, analytical and coordination capabilities within a globally recognised organisation.
Support Global IELTS Operations.
Uphold Examiner Standards.
Deliver Quality at Scale.




An exciting opportunity has become available within the IELTS Professional Support Network (PSN) for an IELTS PSN Online Speaking Administrator to join our Australia-based team.
This role plays a critical part in supporting the global delivery of IELTS Online Speaking tests and the management of our Speaking Examiner cohort.
Working closely with the PSN team, Examiner Standards Managers, and colleagues across multiple countries, you'll help ensure operational excellence, quality assurance, and compliance across our global online speaking operations.
As the IELTS PSN Online Speaking Administrator, you will provide administrative and operational support across key examiner management activities, helping to maintain the integrity and quality of IELTS Online Speaking delivery worldwide.
Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.
If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role.
At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions.
If you require any adjustments, let us know.
Some other benefits include:
Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.
Professional development programs to grow your career.
Two paid volunteer days every year to support our local communities.
Stay energised with fresh fruit and coffee available onsite.
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📌 Ielts Psn Online Speaking Administrator (Melbourne)
🏢 Idp Education
📍 Melbourne