Join The Star Gold Coast as a
Service Operations Analyst
, you will play a critical role in ensuring the performance, availability and reliability of IT services across The Star Gold Coast.
You'll be at the frontline of our 24/7 operations, monitoring systems, resolving incidents and helping deliver seamless technology experiences that support our team members and guests.
The Star Gold Coast
has been the heart of the Gold Coast to live, work and play for over 40 years.
As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.
Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.
What we can offer you
Complimentary meal on site every day including hot meals, sandwich bar and more
Discounted parking available
Up to 30% discounts across our award-winning restaurants and accommodation
An organisation that values diversity, teamwork and being your best self
Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
Mental Health and Wellbeing services
Endless career growth and opportunities to learn and develop your career




Opportunity to work with elite professionals and assets
What we are looking for
Experience supporting desktop and server environments in a fast-paced IT setting
Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure
Exceptional communication skills, with the ability to support both technical and non-technical stakeholders
Strong IT experience (essential) with exposure to enterprise systems such as hotel or POS platforms (highly regarded)
Qualifications in in IT (highly regarded
Flexible availability to work across a 24 hour/7-day roster that will include nights, weekends and public holidays following training
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a outstanding place to work for our team members and positive outcomes for our communities.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia's First Nations Peoples, and people with disabilities.
Veterans are also encouraged to apply.
It's your time to SHINE!
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📌 Service Operations Analyst (Gold Coast)
🏢 The Star Entertainment Group
📍 Gold Coast