AFCA is hiring a Dispute Resolution Specialist to help drive fairness in financial complaints.
You will manage standard and complex matters, assess issues, and conduct conciliations with a focus on fair, timely outcomes.
You will work within AFCA's Financial Difficulty team, collaborating across stakeholders to deliver high-quality determinations and support vulnerable customers with explicit, empathetic communication.
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📌 Dispute Resolution Specialist – Financial Fairness (Hybrid) (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney
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