Love Fitness?
Love Customer Service?
Ready to Lead from the Front?
We're looking for an energetic and commercially driven
Customer Service Manager
to lead our front-of-house operations and deliver an exceptional experience to every member who walks through our doors.
Why You'll Love Working With Us
FREE Fitness Cartel gym membership
Paid day off for your birthday—celebrate on us!
Discounts across supplements, apparel, café products and Merse Wellness Spa
Leadership development days and access to our Future Leaders Program
Genuine career progression within a rapidly growing fitness brand
Work in a premium club featuring world-class training and wellness facilities
About the Role
Reporting to the Club General Manager, you'll oversee the day-to-day performance of our Reception and Kids Cartel teams while driving exceptional customer service, retail sales, member retention and club presentation.
This is a hands-on leadership role suited to someone who enjoys developing people, solving problems and creating a welcoming, high-energy club environment.
Key Responsibilities
Lead, train and support the Reception Team Leader, Reception team and Kids Cartel team
Manage escalated member enquiries, complaints, cancellations, retention calls and overdue accounts
Drive customer service, retail sales and retention KPIs, including daily retail performance tracking
Oversee reception, retail displays,



stock control and the overall cleanliness and presentation of the club
Coordinate team rosters and assist with recruitment, trials and onboarding
Support café operations when required, including preparing coffees and protein shakes
About You
At least three years' experience in customer service, operations or team supervision
Experience leading teams and working within a KPI-driven setting
Commercially focused, with the drive to achieve retail, retention and service targets
Confident handling complaints and building rapport with people from all walks of life
Reliable, proactive and organised, with strong communication and problem-solving skills
Passionate about health and fitness and excited to represent the Fitness Cartel brand
Comfortable learning current computer systems and working a flexible in-club roster
Current First Aid and CPR certificates, or willingness to obtain them
Full Australian working rights
Join the Cartel!
Fitness Cartel Health Clubs is one of Australia's fastest-growing fitness brands, with plans to expand to more than 60 clubs by ****.
Our state‐of‐the‐art, 24/7 clubs offer an all-in-one fitness and wellness experience, including premium strength and cardio equipment, Cycle Studios, Reformer Pilates, cafés, crèche facilities and saunas.
If you're ready to lead from the front and create electric experiences for our members,
#J-*****-Ljbffr

📌 Customer Service Manager - Springwood (Brisbane)
🏢 Fitness Cartel Australia & New Zealand
📍 Brisbane