Two permanent, full time positions available, with one Supervisor leading each operations silo.
KEY LOCATION REQUIREMENT
This is a hands‐on, on‐site position based at our Surfers Paradise office, with regular fieldwork across the Gold Coast.
It is not a remote or work‐from‐home role.
Applicants must currently live on the Gold Coast or within a practical daily commuting distance.
ABOUT HPS GROUP
Holiday Property Service is part of HPS Group.
We support hundreds of short‐term rental properties across South East Queensland and Northern New South Wales, providing housekeeping, hire linen, quality control and guest services.
We do not provide property management.
We have completed more than 72,000 property services and currently manage approximately 1,200 to 1,500 cleans each month across hundreds of properties on the Gold Coast.
Read the company story behind this position:
?
actorCompanyId=*******
ABOUT THE ROLE
A silo is a self‐contained operation with its own portfolio of properties, team and performance targets.
As Operations Supervisor, you will take ownership of the daily performance of your silo.
You will lead a team of approximately 50 cleaners, supported by a Quality Control Team Leader and an Operations Virtual Assistant who report directly to you.
You will report to our Operations Lead.
Your responsibilities will include:
Managing daily cleaner allocation, coverage and operational priorities
Monitoring the live operational day and responding quickly to changes
Leading, coaching and developing cleaners and support team members
Coordinating rework through to verified completion
Resolving property‐access, key and linen issues
Maintaining scheduling, photo, timestamp and reporting discipline in Operto




Communicating professionally with clients, contractors and internal teams
Conducting field visits and supporting quality‐control standards
Taking ownership when an operational issue requires an immediate solution
When everything runs smoothly, nobody notices.
This role exists for the days when it does not — a missing key, a cleaner unavailable during a busy changeover, or a property manager calling about a unit that is not right.
You take ownership, coordinate the solution and see it through.
ROSTER
Weekdays: 8:00 am to 4:30 pm
The two Supervisors alternate weekends
Weekend shifts are six hours and are worked from the Surfers Paradise office
On your rostered weekend, you will work a continuous Friday‐to‐Tuesday block
This creates an eight‐day working period once a fortnight, followed by a clear Saturday and Sunday the next week
SALARY AND BENEFITS
Shared pool vehicle for fieldwork, with fuel supplied
Company computer, phone and uniform
Structured performance reviews at Week 4, Week 8, Month 3 and Month 6
Genuine development opportunities within a growing Australian company
ABOUT YOU
Experience in housekeeping, hospitality, cleaning, accommodation or property services would be valuable, but judgement, accountability and attitude matter just as much.
Currently live on the Gold Coast or within practical commuting distance
Be available to work on‐site in Surfers Paradise and complete regular fieldwork
Hold a current driver's licence
Have full, unrestricted Australian working rights, as the roster cannot be delivered with capped working hours
Be organised, calm under pressure and comfortable leading a large operational team
Be willing to lead by example and take ownership of outcomes
#J-*****-Ljbffr

📌 Operations Supervisor (Gold Coast)
🏢 HPS Group
📍 Gold Coast