Join a major digital transformation program and play a key role in delivering and optimising Microsoft Dynamics 365 CRM solutions.
We are seeking an experienced
Dynamics 365 CRM Functional Consultant
with a strong background in business analysis, stakeholder engagement, and CRM solution delivery.
Working closely with business and technical teams, you will translate business requirements into functional solutions, support implementation activities, and help drive continuous improvement across CRM capabilities.
Key Responsibilities
Engage with business stakeholders to gather, analyse, document, and prioritise requirements
Facilitate workshops and discovery sessions to understand current and future-state business processes
Translate business requirements into functional specifications, user stories, and solution designs
Design and configure Dynamics 365 CRM solutions aligned to business objectives and platform capabilities
Configure CRM components including entities, forms, views, workflows, business rules, and security roles
Collaborate with developers and technical teams to support integrations and solution delivery
Support User Acceptance Testing (UAT), defect management, and implementation activities
Assist with data migration, testing, release planning, and deployment activities
Develop training materials and provide support to end users
Identify opportunities for process improvement and CRM optimisation
Essential Skills & Experience
Proven experience delivering Microsoft Dynamics 365 CRM implementation projects
Experience working as a Dynamics 365 Functional Consultant or Business Analyst




Strong understanding of Dynamics 365 CRM modules such as Customer Service, Sales, or Marketing
Experience translating complex business processes into practical CRM solutions
Strong stakeholder engagement and workshop facilitation skills
Excellent requirements gathering and documentation capabilities
Experience producing business requirements, functional specifications, process maps, and user stories
Experience supporting UAT, testing, and implementation delivery
Ability to effectively liaise with both business and technical stakeholders
Highly Regarded
Experience with Microsoft Power Platform, including Power Apps and Power Automate
Exposure to Azure integrations, APIs, and connected systems
Experience working within Agile or hybrid delivery environments
Microsoft Dynamics 365 certifications
What You'll Bring
Strong communication and stakeholder management skills
Excellent analytical and problem-solving abilities
Ability to bridge the gap between business and technology teams
A collaborative approach with a focus on delivering business value
Passion for CRM best practices and continuous improvement
What's on Offer
Long-term contract opportunity through to August ****
Hybrid working arrangement
Prospect to contribute to a large-scale digital transformation initiative
Work with modern Microsoft technologies including Dynamics 365 and the Power Platform
Collaborative and supportive project environment
Top 3 Reasons to Apply Long-term Dynamics 365 CRM transformation project Hybrid Brisbane-based contract opportunity Work with Dynamics 365, Power Platform, and enterprise stakeholders
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📌 Dynamics 365 Crm Functional Consultant (Brisbane)
🏢 M&T Resources
📍 Brisbane