Job Description
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Deliver on-site and remote ICT support across MDHS locations
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Install, configure and support end-user devices and clinical workstations
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Troubleshoot incidents and service requests in line with SLAs
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Support device deployment, upgrades and lifecycle activities
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Assist with system migration and integration into GRHA environments
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Maintain asset records and technical documentation
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Provide customer-focused support to clinical and corporate staff
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Support MDHS's transition from LMSS into the GRHA IT setting
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Collaborate with the Grampians Health Service Desk, System Administrators, MDHS ICT staff and external vendors
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Contribute to service performance, service integration and digital uplift in a healthcare environment
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Requirements
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Relevant tertiary qualification in IT, computer science, networking, or equivalent industry experience with recognised certifications (e.g. Microsoft, Cisco, VMware)
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Experience in desktop support or field services roles
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Strong knowledge of Windows, M365, Azure and endpoint technologies
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Demonstrated expertise in network infrastructure, including LAN/WAN, firewalls, VPNs, load balancing, and multi-site environments
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Proven problem-solving skills with a proactive approach
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Excellent communication and stakeholder engagement capabilities
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Ability to work independently in a regional, multi-site environment
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Current driver's licence and willingness to travel
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Satisfactory police records check
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Immunisation clearance
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Working with Children check and/or NDIS Worker Screening Check
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Willingness and ability to wear PPE when required
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Core Competencies
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Demonstrates expertise in ICT support, including installation, configuration, and troubleshooting of end-user devices and clinical workstations. Proficient in network infrastructure management and customer-focused service delivery in a healthcare environment.
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Highest-signal resume keywords
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Desktop Support
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Network Infrastructure Management
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Windows Operating System
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M365 and Azure
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Problem-Solving Skills
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Hard Skills
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ICT Support
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End-User Device Configuration
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Incident Troubleshooting
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System Migration
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Technical Documentation
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Asset Management
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Service Level Agreements
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Clinical Workstation Support
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Device Deployment
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Lifecycle Management
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Soft Skills
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Excellent Communication
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Stakeholder Engagement
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Proactive Approach
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Independent Work
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Customer-Focused Support
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Certifications & Qualifications
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Relevant Tertiary Qualification in IT
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Microsoft Certification
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Cisco Certification
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VMware Certification
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Working with Children Check
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NDIS Worker Screening Check
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Industry Keywords
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Healthcare Environment
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Grampians Health Service
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MDHS
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GRHA IT Environment
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PPE Compliance
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Tools & Technologies
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Microsoft
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Cisco
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VMware
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LAN/WAN
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Firewalls
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VPNs
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Load Balancing
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Multi-Site Environments
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📌 Field Services Engineer (Queensland)
🏢 Jobtailor
📍 Queensland